Learning and Development Manager Jobs in Kenya

Learning and Development Manager Jobs in Kenya


Job Summary:

  • Our client, a Microfinance Bank, is seeking to fill the position of a Manager – Learning and Development.

  • The core job function is to develop and implement various policies that support the learning and development culture in the organization.

  • The incumbent is expected to help our employees advance their skills and knowledge in line with the company strategy.

    Key Responsibilities and Duties

    Learning and Development

  • Develop and maintain an innovative, learning, technologically savvy, and high-performance culture in the organization through:

  • Development and Implementation of various policies that support learning and development culture within the organization.

  • Identify organization-wide current and future capability requirements, design and implement capacity-building programs that ensure the company has future skills and competencies to support manpower requirements and organizational excellence.

  • Enhance the dynamic capability of the organization by inspiring and facilitating change initiatives.

  • Develop programs to promote creativity and innovation, including innovation labs.

  • Guide the organization through the entire implementation of the Learning & Development cycle from needs analysis through to implementation and evaluation of the effectiveness of programs.

  • Oversee appropriate staff placement to jobs by implementing various competency-based placement techniques.

  • Implement various learning methods companywide (e.g., coaching, job-shadowing, online training)

  • Design and deliver e-learning courses, workshops, onboarding training, and other training

  • Assess the success of development plans and help employees make the most of learning opportunities

  • Help managers develop their team members through career pathing.

  • Recommend hiring of L&D Specialists based on identified needs.

  • Track learning and development budgets and ensure the organization is aligned.

  • Develop and implement internship programs throughout the organization.

  • Oversee the implementation of the industrial attachment program in the organization.

    Performance Management

  • Coordinate with the other Talent Officers for the implementation of consequences related to performance evaluation results, e.g., performance pay, Performance Improvement Plans, responses to requests for revision of the evaluation, reward and recognition activities, learning and development activities, etc.

  • Oversee the implementation of key performance measures, core competencies, and core values into the performance appraisal system through training.

  • Design capacity development interventions and coordinate the implementation of learning programs and coaching activities to address areas of
    development (in liaison with the other Talent Officers); to enhance the people management/ performance management practice across the Organization.

    Talent Acquisition

  • In liaison with the Head of Talent and Organizational Development, carry out job analysis and develop job descriptions for vacant roles.

  • Advertise for open roles using available channels, shortlist and carry out behavioral, competency-based, and psychometric interviews as appropriate.

  • Design and take new hires through a robust onboarding experience which can be either virtual, physical, or hybrid.

    Customer Experience

  • Contribution to the excellent customer experience by;

  • Monitoring customer feedback and identifying training needs that require to be addressed.

  • Carry out audits to evaluate customer service levels at the Bank’s branches and address all gaps identified.

  • Adhere to customer experience department Service Level Agreement (SLA)

    Financial Perspective

  • Ensure all learning and development initiatives are implemented within the set budgets.

  • Measure and report on return on investment (ROI) for all training programs implemented.

    Key Competencies, Qualification and Experience

  • Minimum 5 years proven experience as an L&D Manager, Training Manager, or similar.

  • Experience in the Banking industry will be an added advantage

  • Bachelor’s degree in a business course from an accredited university.

  • A professional qualification like CHRP(K) or HND in HRM will be an added advantage

  • Current knowledge of effective learning and development methods

  • Familiarity with e-learning platforms and practices

  • Proficient in MS Office and Learning Management Systems (LMS)

  • Excellent communication and negotiation skills; sharp business acumen

  • Ability to build rapport with employees and vendors.

    How to Apply

  • To apply send your CV to

  • recruit@flexi-personnel.com by 15th January 2021.

  • Indicating Manager – Learning and Development and Your expected salary on the email subject.

  • NB: Flexi Personnel does not charge candidates for job placement.


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