Lead Enterprise Support Company Limited Relations Manager - Oyo, Edo and Enugu Jobs in Nigeria

Lead Enterprise Support Company Limited Relations Manager - Oyo, Edo and Enugu Jobs in Nigeria


Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory.

We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position of:

Job Title: Relations Manager

Locations: Oyo, Edo and Enugu

Job Description

Client Service Manager handles and resolves client’s queries, develop strategies for improving customer services, train other client services staff and maintain business relationships with existing clients.

Specific Duties & Responsibilities

  • Organize physical and health forum and enlightenment program chart and timetable for clients.
  • Provide accurate and timely information on benefits and services available to clients.
  • Plan and drive corporate and retail client relationship management in the region.
  • Ensure proper documentation of all enrollee complaints and escalate where necessary.
  • Ensure effective and prompt enrolment of clients.
  • Build positive and productive relationships with clients.
  • Make frequent client calls and visits to strengthen client relationships.
  • Provide support in new product development and enhancement activities.
  • Ensure quality assurance of HMO services to clients (enrollees and providers)
  • Ensure that enrollees are managed under the care coordination scheme.
  • Perform any other duty as required by Head Client Services.
  • Support team efforts by ensuring 0% loss in existing client relationships.
  • Performance Indicators
  • Client satisfaction Index.
  • Client retention rate.
  • Expansion and management of clients within the region.
  • Crisis resolved.

    Application Closing Date

    30th March, 2020.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the "Job Title" as the subject of the email.

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