Latest Customer Service / Front Desk Job Recruitment in Nigeria Front Desk Officer - Pearls Specialist Medical Centre Jobs

Latest Customer Service / Front Desk Job Recruitment in Nigeria Front Desk Officer - Pearls Specialist Medical Centre Jobs


Job Description

  • Greet and welcome clients as soon as they arrive at Pearls

  • Direct visitors/clients to the appropriate officer and or point-of-care

  • Manage large amounts of incoming and outgoing calls in a timely manner and professionally

  • Receive, sort and dispatch daily blood samples and ensure delivery

  • Seize opportunities to upsell the hospital’s services or products and generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of client interactions, process customer accounts and file documents

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

  • Schedule appointment for doctors and maintain appointment communication with patients

  • Update databases with patient information
    Sort and organize paperwork after entering data to ensure it is not lost

  • Follow policies and confidentiality dictations to safeguard data and information

  • Monitor inventory of files, printing paper etc. and process new order

  • Deal with all requests to access files, restricted room’s
    keys, confidential documentsand

  • keep logs/register of collected items.

    Requirements

  • Candidates should possess a BSc qualification with 1 - 3 years experience.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • info.tpsh@gmail.com using the position applied for as the subject of their application.



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