Latest Customer Service / Front Desk Job Recruitment in Nigeria Customer Service Manager - Getfit Technologies Limited Jobs

Latest Customer Service / Front Desk Job Recruitment in Nigeria Customer Service Manager - Getfit Technologies Limited Jobs


Job Summary

  • Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports.

  • Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution.

  • Set a clear mission and deploy strategies focused towards that mission Control resources and utilise assets to achieve qualitative and quantitative targets.

  • Adhere to and manage the approved budget Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

  • Keep ahead of industry's developments and apply best practices to areas of improvement Maintain an orderly workflow according to priorities

  • Supervise day-to-day operations in the customer service department.

  • Respond to customer service issues in a timely manner.

  • Create effective customer service procedures, policies, and standards.

  • Implement an effective customer loyalty program.

  • Maintain accurate records and document all customer service activities and discussions.

  • Hire and train new customer service agents.

  • Manage the approved budget of the customer service department.

    Requirements

  • BS degree in Business Administration or related field

  • Strong client-facing and communication skills

  • Working knowledge of customer service software, databases and tools

  • Awareness of industry's latest technology trends and applications

  • Ability to think strategically and to lead
    Proven working experience as a customer service manager for smart phone

  • Experience in providing customer service support

  • Excellent knowledge of management methods and techniques

  • Proficiency in English Customer service orientation

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • readytoapply01@gmail.com using the Job Title as the subject of the email.


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