Kranite Jobs in Nigeria

Kranite Customer Relationship Manager Jobs in Nigeria


  • Manage the development and implementation of customer service policies and procedures, including definition and communication of service delivery KPIs.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer service team, project management, renewals and sales admin teams.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the teams.
  • Ensure the necessary resources and tools are available for quality customer service delivery.
  • Directly handle complex and escalated customer service issues and track complaint resolution.
  • Monitor accuracy of service reporting and forecasting process as well as customer data base information.
  • Monitor the analysis and reporting of customer service performance, trend, availability, timeliness to deliver and capacity management.
  • Analyze relevant data to determine customer service outputs.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Follow up, escalate and take action if service delivery is not meeting expectations.
  • Develop and implement processes with the customer to ensure effective information flow to speed up delivery timelines.
  • Collaborate with management and account/sales managers on customer account management and growth.
  • Liaise with Management to support and implement growth strategies for MainOne.
  • Co-ordinate and manage customer service projects and initiatives.
  • Evaluate and manage the performance of own teams, identifying and addressing team members’ training and coaching needs.
  • Manage the communication of program status, program readiness, business and other potential issues and their resolution across the organization up to Management level as required.


  • Bachelor's degree in a relevant field.
  • Post graduate or relevant professional qualification such as PMP or Prince 2 will be an advantage.
  • At least 5 years of relevant experience with at least 3 years in a senior service delivery role.
  • Advanced IFRS knowledge
  • Excellent interpersonal, relationship building and diplomacy skills
  • Excellent oral and written communication and presentation skills (at C Level)
  • Bid/Tender Management experience
  • Decisive and able to overcome delays and meet aggressive delivery timelines
  • Self-starter and proactive
  • Mature and able to coordinate diverse teams and functions in the achievement of a common goal and priority
  • Detailed oriented and able to take ownership of assigned tasks
  • Accountable and dependable
  • Strong organization skills
  • Proficiency in the use of MS Office suite including MS Project and advanced Excel skills
  • In-depth knowledge of Main One’s product and service offerings
  • Familiar with local, state and federal regulations affecting the delivery of the Company’s products and services
  • Ability to manage difficult situations and customers
  • Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
  • Ability to read, analyze and interpret general business documents (terms and conditions, technical procedures, etc.)
  • Attention to details
  • High level of integrity and professionalism, especially in dealing with highly confidential information
  • Time and priority management skills.

    Kranite Procurement/Logistic Manager Jobs in Nigeria


  • Manage and support the process of selecting suppliers of goods and services (bid solicitation, bid evaluation and award of contracts/P.O.s) for all phases of the project.
  • Interface with engineering, construction, operations, finance, HS&E, legal, and insurance as well as Contractors, inspectors, expeditors and freight forwarders to insure orders/contracts are placed and completed on schedule.
  • Monitor the contractor procurement function through project completion and turnover, long lead purchase orders/contracts including inspection services, expediting, freight forwarding, shipping and logistics, customs and clearance, taking action as required to ensure project/operational schedules are met.
  • Resolve complex delivery, quality or other related problems with manufacturers and
  • Represent the Company to meet contractual requirements. Understand and require contractors to meet all applicable environmental and safety standards.
  • Plan, coordinate and actively participate in meetings with potential suppliers, contractors and user groups.
  • Lead or assist with price negotiations, terms and conditions resolution and quality requirements.
  • Stay abreast of and evaluate current market conditions and develop new sources of supply as necessary.
  • Establish and monitor the procurement function in the Bucharest office, including selection, training, motivating and appraising assigned team members.


  • Bachelor's degree in relevant field required.MBA or other advanced degree is a plus.
  • Must have the ability to adapt to changing job priorities and goals and a good basic knowledge of Computer.
  • Minimum of 2 - 5 years’ relevant purchasing and logistics experience
  • Must have experience with large purchase orders and contracts.
  • Must be a leader, good communicator and practice effective interpersonal skills.
  • Must be a good negotiator to act as intermediary between suppliers and user groups.
  • Must be analytical, organized and efficient.
  • Must be self-motivated and able to complete tasks with minimal supervision

    Kranite Procurement Specialist Jobs in Nigeria


  • Ensure all procurement and vendor documentation associated with procurement transactions
  • Communicate with program and finance staff to anticipate and plan for procurement needs
  • Assist with the search and identification of potential new suppliers/vendors of material, equipment, and supplies in line with EngenderHealth and donor SOPs
  • Maintain and update the master supplier list both in hard and soft copies bi-annually
  • Collect office procurement plans and collect purchase requisition from all department and offices and report to immediate supervisor
  • Process procurement of goods (Fixed and non-Fixed assets) and services Collect, aggregate and forward bidding data to tendering committee for selection decision
  • Ensure timely delivery of goods by submitting procurement documents on time
  • Ensure that all purchases of goods and services are carried out and delivered to the store
  • Handle, in conjunction with bookkeepers and the finance team, all custom clearance activities for purchases being made abroad and collect all imported goods
  • Seek and secure duty free privilege permit from appropriate governmental bodies in relation to oversees purchases
  • Maintain and update Procurement Delivery
  • Tracking Sheet (PDTS) continuously and report same to immediate supervisor bi-monthly
  • Ensure that all purchase related documentation are kept on file for financial monitoring
  • Assist in the maintenance of fixed asset reports as items are added or moved
  • Perform other related tasks as assigned by the supervisor

    How to apply

    Interested and qualified candidates should send their Applications and CV's to: [email protected]
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