Kranite Jobs in Nigeria
Kranite Customer Relationship Manager Jobs in NigeriaResponsibilitiesManage the development and implementation of customer service policies and procedures, including definition and communication of service delivery KPIs.
Oversee the achievement and maintenance of agreed customer service levels and standards.
Direct the daily operations of the customer service team, project management, renewals and sales admin teams.
Plan, prioritize and delegate work tasks to ensure proper functioning of the teams.
Ensure the necessary resources and tools are available for quality customer service delivery.
Directly handle complex and escalated customer service issues and track complaint resolution.
Monitor accuracy of service reporting and forecasting process as well as customer data base information.
Monitor the analysis and reporting of customer service performance, trend, availability, timeliness to deliver and capacity management.
Analyze relevant data to determine customer service outputs.
Identify and implement strategies to improve quality of service, productivity and profitability.
Follow up, escalate and take action if service delivery is not meeting expectations.
Develop and implement processes with the customer to ensure effective information flow to speed up delivery timelines.
Collaborate with management and account/sales managers on customer account management and growth.
Liaise with Management to support and implement growth strategies for MainOne.
Co-ordinate and manage customer service projects and initiatives.
Evaluate and manage the performance of own teams, identifying and addressing team members’ training and coaching needs.
Manage the communication of program status, program readiness, business and other potential issues and their resolution across the organization up to Management level as required.
Bachelor's degree in a relevant field.
Post graduate or relevant professional qualification such as PMP or Prince 2 will be an advantage.
At least 5 years of relevant experience with at least 3 years in a senior service delivery role.
Advanced IFRS knowledge
Excellent interpersonal, relationship building and diplomacy skills
Excellent oral and written communication and presentation skills (at C Level)
Bid/Tender Management experience
Decisive and able to overcome delays and meet aggressive delivery timelines
Self-starter and proactive
Mature and able to coordinate diverse teams and functions in the achievement of a common goal and priority
Detailed oriented and able to take ownership of assigned tasks
Accountable and dependable
Strong organization skills
Proficiency in the use of MS Office suite including MS Project and advanced Excel skills
In-depth knowledge of Main One’s product and service offerings
Familiar with local, state and federal regulations affecting the delivery of the Company’s products and services
Ability to manage difficult situations and customers
Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
Ability to read, analyze and interpret general business documents (terms and conditions, technical procedures, etc.)
Attention to details
High level of integrity and professionalism, especially in dealing with highly confidential information
Time and priority management skills.
Kranite Procurement/Logistic Manager Jobs in Nigeria
Manage and support the process of selecting suppliers of goods and services (bid solicitation, bid evaluation and award of contracts/P.O.s) for all phases of the project.
Interface with engineering, construction, operations, finance, HS&E, legal, and insurance as well as Contractors, inspectors, expeditors and freight forwarders to insure orders/contracts are placed and completed on schedule.
Monitor the contractor procurement function through project completion and turnover, long lead purchase orders/contracts including inspection services, expediting, freight forwarding, shipping and logistics, customs and clearance, taking action as required to ensure project/operational schedules are met.
Resolve complex delivery, quality or other related problems with manufacturers and
suppliers. Represent the Company to meet contractual requirements. Understand and require contractors to meet all applicable environmental and safety standards.
Plan, coordinate and actively participate in meetings with potential suppliers, contractors and user groups.
Lead or assist with price negotiations, terms and conditions resolution and quality requirements.
Stay abreast of and evaluate current market conditions and develop new sources of supply as necessary.
Establish and monitor the procurement function in the Bucharest office, including selection, training, motivating and appraising assigned team members.
Bachelor's degree in relevant field required.MBA or other advanced degree is a plus.
Must have the ability to adapt to changing job priorities and goals and a good basic knowledge of Computer.
Minimum of 2 - 5 years’ relevant purchasing and logistics experience
Must have experience with large purchase orders and contracts.
Must be a leader, good communicator and practice effective interpersonal skills.
Must be a good negotiator to act as intermediary between suppliers and user groups.
Must be analytical, organized and efficient.
Must be self-motivated and able to complete tasks with minimal supervision
Kranite Procurement Specialist Jobs in Nigeria
Ensure all procurement and vendor documentation associated with procurement transactions
Communicate with program and finance staff to anticipate and plan for procurement needs
Assist with the search and identification of potential new suppliers/vendors of material, equipment, and supplies in line with EngenderHealth and donor SOPs
Maintain and update the master supplier list both in hard and soft copies bi-annually
Collect office procurement plans and collect purchase requisition from all department and offices and report to immediate supervisor
Process procurement of goods (Fixed and non-Fixed assets) and services Collect, aggregate and forward bidding data to tendering committee for selection decision
Ensure timely delivery of goods by submitting procurement documents on time
Ensure that all purchases of goods and services are carried out and delivered to the store
Handle, in conjunction with bookkeepers and the finance team, all custom clearance activities for purchases being made abroad and collect all imported goods
Seek and secure duty free privilege permit from appropriate governmental bodies in relation to oversees purchases
Maintain and update Procurement Delivery Tracking Sheet (PDTS) continuously and report same to immediate supervisor bi-monthly
Ensure that all purchase related documentation are kept on file for financial monitoring
Assist in the maintenance of fixed asset reports as items are added or moved
Perform other related tasks as assigned by the supervisor
How to apply
Interested and qualified candidates should send their Applications and CV's to: [email protected]
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Nigeria.