KRA Supervisor - Complaints Management & Corruption Reporting Jobs in Kenya
KRA Supervisor - Complaints Management & Corruption Reporting Jobs in KenyaResponsible for: Providing support to the Manager in relation to management of complaints and corruption reports in accordance with best practice, policy and law.
Tasks and Outputs:
Coordinate resolution of complaints and corruption reports within the stipulated timelines.
Ensure consistent standards and compliance with set regulations and uniformity in service delivery within the Complaints and Information Centre (CIC).
Coordinate the implementation of quarterly work plans for the period.
Monitor, track and report all cases that come through CIC communication channels.
Documentation and daily update of complaints and corruption reports and tracking action taken to resolve the same.
Proactively obtain feedback from customers through various sources.
Prepare monthly reports on performance of CIC.
Support the Assistant Manager in preparation of the Quarterly reports to the Commission of Administrative Justice (CAJ).
Coordinate and monitor service delivery within CIC to ensure that customers are served promptly and professionally.
Identify and escalate all service delivery gaps in the CIC and propose mechanisms to close these gaps.
Follow-up resolution of complaints and corruption cases reported and submit monthly reports on the same.
Circulate and brief staff on awareness of service charter, corruption reporting policies, customer service standards and CIC operating procedures.
Support the implementation of corporate complaints and corruption reporting awareness strategies.
Bachelor degree from a recognized university.
Evidence of training for a cumulative period of not less than two months in the areas of administration, complaint handling, Customer care, reporting or quality assurance.
Training in Tax and customs administration will be an added advantage.
Professional membership in the areas of administration, project management, Marketing, reporting or quality assurance.
5 years of progressive work experience in the areas of administration, human resources, or quality assurance.
Experience in Customs and Tax administration is an added advantage.
Competencies required for this Role
Honesty and integrity of character.
Good planning, organizational and analytical skills
Resilient, focused and results oriented
Excellent oral and written communication, presentation and interpersonal skills
Motivated, dynamic and dedicated team player
Team player with strong interpersonal skills
How to Apply
For more information and job application details, see; KRA Supervisor - Complaints Management & Corruption Reporting Jobs in Kenya
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