KRA Officer Service Support Jobs in Kenya

KRA Officer Service Support Jobs in Kenya

Job Summary:

  • The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems.

    Key Responsibilities:

  • Attend to service requests and incidents assigned to them within defined SLA.

  • Troubleshooting system and network problems diagnosing and solving both hardware and software faults.

  • Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.

  • Setup and supports audio /visual equipment for presentations and other meetings

  • Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.

  • Installation & configuration of computer hardware operating systems and applications.

  • Maintaining and monitoring of computer networks and systems.

  • Logging the queries of end users in the incident management tool.

  • Capturing resolution details into the knowledge base system

  • Testing and evaluating new technology.

  • Replace computer parts as required

  • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic Qualifications

  • Bachelor’s degree in Computer Science, IT or a related field

    Relevant Work Experience Required

  • At least one (1) year work experience in an ICT Unit.

    Skills Required:

  • Knowledge of desktop software and hardware installation and configuration skills

  • Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution

  • Team player

  • Problem solving skills

  • Customer focus

  • Ability to prioritize workload

    How to Apply

  • For more information and job application details, see; KRA Officer Service Support Jobs in Kenya

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