KRA Officer – Data Centre Operations Jobs in Kenya

KRA Officer – Data Centre Operations Jobs in Kenya

Job Summary:

  • The Job holder will be responsible for day to day operations, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems, Data LAN/WAN communications and Data Centre Facilities located within KRA Data Centres to ensure 24/7 availability of data centre services.

    Key Responsibilities:

  • Automates the organization wide service-monitoring infrastructure that monitors real time events on servers, networks, applications and databases.

  • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.

  • Sets the monitored components in the monitoring tool.

  • Performs root cause analysis of problem management with other ICT sections.

  • Maintains and updates the quality of scripts used to monitor thresholds and alerts.

  • Develops alerts and its escalation procedures based on SLA’s provided by ICT.

  • Carries out daily proactive monitoring of all components of KRA Data Centre Systems.

  • Provision of first line level of technical support to KRA Data Centre Infrastructure and associated accessories.

  • Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

    Academic and Professional Qualifications

  • Bachelor’s degree in Computer Engineering, Electrical, Electronic, Mechatronic or Mechanical Engineering, Telecommunications or any other IT related field.

    The following Certifications is required:

  • CCNA or

  • MCSE, A+, N+.

    Work Experience/ Technical Skills Required

  • The post holder should have minimum of one (1) year progressive technical experience in a busy IT Data centre environment.

  • Demonstrated technical competence in data center facilities, equipment cooling, power, and data communications fundamentals.

  • Experience in managing data center infrastructure (Network support, cabling, basic server application support, system backups) set-up, configurations, deployment and support.

    Key Competencies

  • Excellent listening and communication skills.

  • Ability to interact confidently with users to establish what the problem is and explain the solution.

  • Be proactive with good analytical and problem solving skills.

  • Ability to pay attention to details.

  • Ability to prioritize competing work commitments and deliver on time.

  • Passion for innovation and creativity.

  • High levels of integrity.

    How to Apply

  • For more information and job application details, see; KRA Officer – Data Centre Operations Jobs in Kenya

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