KRA Officer – Business Application Support Jobs in Kenya

KRA Officer – Business Application Support Jobs in Kenya

Job Summary

The job holder is responsible for;

  • Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements

  • Preparing and implementing user training /knowledge transfer programmes

  • Providing general support to respective business system users by fulfilling general user requests

    Key Responsibilities

  • Analyses escalated system issues and designing cost effective solutions that meet business requirements

  • Analyses business functional and non-functional requirements, organizes and models them into technical requirements specifications and System Use Cases (SUCs)

  • Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers

  • Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards

  • Analyses trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy

  • Identifies and proactively fixes system issues through monitoring and early detection of potential issues

  • Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and incorporates identified recommendations

  • Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets

  • Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance

  • Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required

  • Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies

  • Ensures that tasks assigned are resolved within internal standards

  • Coordinates user demos for automated processes and change requests

  • Reviews training /knowledge transfer programmes and seeks approvals for implementation

  • Coordinates user training and user support programmes

  • Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives

  • Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

    Academic and Professional Qualifications

    Academic Qualifications

  • Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

    Required Certifications/Trainings

  • Professional Certification or Training in any one of the following areas is required:

  • Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.

  • Business Systems Analysis i.e. CBAP Certification / Training

  • Systems Modelling and Design Techniques

  • Process Modelling and Design Techniques

    Desired Certifications

  • Certification or training in any of the following areas will be an added advantage:

  • IT Governance i.e. ITIL or COBIT 4/5

  • Project Management i.e. PMP or Prince 2

  • Training in Domestic Tax Administration from KESRA or an equivalent institution.

  • Training or Certification in Database Administration i.e. Oracle,
    PostgreSQL, MySQL or Microsoft SQL Server.

  • Training in operating systems i.e. Windows, Linux or Unix.

    Technical Skills Required:

    The Job holder must:

  • Proven skills in Oracle development and database management tools

  • Proficiency in Java programming language and PL/SQL

  • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)

  • Working knowledge of structured programming and database design concepts

  • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)

  • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST

  • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)

  • Working knowledge of Linux/Unix and Windows operating system platforms

  • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)

  • Knowledge of system design and modelling techniques

  • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)

  • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

    Relevant Work Experience Required

  • Proven experience in supporting and implementing business applications and implementation of enterprise business systems. Experience in supporting tax administration systems will be an added advantage.

  • Proven experience in integration of business systems in a similar large organization.

  • At least one (1) year experience as a systems support analyst in a busy organization


    The Job holder must:

  • Have good understanding of the KRA’s goals and objectives.

  • Be resilient, focused, results oriented and a team player.

  • Have strong analytical, diagnostic, decision making and problem solving skills.

  • Have strong abilities to conduct research-affecting business and propose suitable solutions /products.

  • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.

  • Have strong interpersonal, written and oral communication skills.

  • Have good negotiation skills.

  • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.

  • Have Change management skills.

  • Ability to interact confidently with users to establish what the problem is and explain the solution.

  • Ability to prioritize competing work commitments and deliver on time.

  • Passion for innovation and creativity.

  • High levels of integrity.

  • Ability to work under minimum supervision.

    How to Apply

  • For more information and job application details, see; KRA Officer – Business Application Support Jobs in Kenya

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