KRA Business Analyst - Assistant Manager Jobs in Kenya

KRA Business Analyst - Assistant Manager Jobs in Kenya

Job Summary

The job holder is responsible for;

  • Providing effective and adequate technical support to operational systems by addressing system problems and user requests.

  • Providing continual improvements to existing business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.

  • Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams

    Key Responsibilities

  • Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.

  • Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.

  • Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.

  • Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes

  • Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.

  • Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.

  • Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.

  • Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues

  • Supervises the System Testing and User Acceptance Testing.

  • Evaluates systems performance parameters, identifies areas of improvement, Implements system improvements and advises stakeholders

  • Implements the Service Level agreements for IT services of the unit.

  • Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement

  • Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;

  • Prepares monthly, quarterly, annual and ad hoc reports for the unit;

  • Ensures that the unit meetings are held as stipulated in management guidelines;

  • Develops, mentors and coaches staff in the unit;

  • Conducts performance management in the unit;

  • Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.

  • Ensure compliance to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic and Professional Qualifications

    Academic Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

  • Bachelor’s degree in any other field with a Postgraduate qualification in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering or any other IT related field.

    Required Certifications/Trainings

  • Professional Certification or Training in any one of the following areas is required:

  • Business Systems Analysis i.e. CBAP Certification / Training

  • Systems Modelling and Design Techniques

  • Process Modelling and Design Techniques

    Desired Certifications

  • Certification or training in any of the following areas will be an
    added advantage:

  • Training in middle level management / Supervisory Skills courses.

  • IT Governance i.e. ITIL or COBIT 4/5

  • Project Management i.e. PMP or Prince 2

  • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.

  • Training in operating systems i.e. Windows, Linux or Unix.

    Technical Skills

  • Proven skills in database management tools

  • Proficiency in Java programming language and PL/SQL

  • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)

  • Working knowledge of structured programming and database design concepts

  • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)

  • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST

  • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)

  • Working knowledge of Linux/Unix and Windows operating system platforms

  • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)

  • Knowledge of system design and modelling techniques

  • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)

  • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

    Relevant Work Experience Required

  • Proven experience in implementation, Integration and providing support to large enterprise business systems in a similar organization.

  • Proven experience in integration of business systems in a similar large organization.

  • At least four (4) years’ post qualification experience which includes one (1) years’ experience in a senior management position in a large organization


    The Job holder must:

  • Have good understanding of the KRA’s goals and objectives.

  • Be resilient, focused, results oriented and a team player.

  • Have strong analytical, diagnostic, decision making and problem solving skills.

  • Have strong abilities to conduct research-affecting business and propose suitable solutions /products.

  • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.

  • Have strong interpersonal, written and oral communication skills.

  • Have good negotiation skills.

  • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.

  • Have Change management skills.

  • Ability to interact confidently with users to establish what the problem is and explain the solution.

  • Ability to prioritize competing work commitments and deliver on time.

  • Passion for innovation and creativity.

  • High levels of integrity.

  • Ability to work under minimum supervision.

    How to Apply

  • For more information and job application details, see; KRA Business Analyst - Assistant Manager Jobs in Kenya

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