KRA Assistant Manager - Complaints Management & Corruption Reporting Jobs in Kenya

KRA Assistant Manager - Complaints Management & Corruption Reporting Jobs in Kenya

Responsible for

  • Management of complaints & Corruption reports in accordance with practice, policy and law.

    Tasks and Outputs:

  • Develop and implement policies, procedures and strategies on management of corruption reports and public complaints.

  • Manage complaints and corruption reporting processes, systems, people and other resources.

  • Ensure compliance with legal requirements on complaints management.

  • Support the manager in development and operationalization of the Corporate Complaints Management Framework.

  • Create and maintain a database of complaints and corruption reports.

  • Provide complaints and corruption trends and communicate lessons learnt for continuous improvement.

  • Develop and deliver education and training in relation to complaints management and corruption reporting.

  • Ensure adherence to all quality management standards in complaints management and corruption reporting.

  • Overseeing preparation of management and operational reports.

  • Coordinate staff training to address knowledge gaps.

  • Maintain the CIC office leave and training schedules.

  • Liaise with the Manager to ensure adequate staff capacity in the CIC at all times.

  • Support the Manager in implementation of Departmental programs and initiatives geared towards improvement of corporate complaints handling.

    Minimum Qualifications

  • Bachelor degree from a recognized university.

  • Evidence of training for a cumulative period of not less than two months in the areas of administration, reporting, quality assurance.

  • Training in Tax
    and customs administration will be an added advantage.

  • Professional qualification in the areas of administration, project management, reporting or quality assurance is an added advantage.

    Work Experience

  • 4 years of progressive work experience in the areas of marketing, customer experience complaints management or quality assurance one (1) of which should be leading teams.

  • Experience in Customs and Tax administration is an added advantage.

    Competencies required for this Role

  • Honesty and integrity of character.

  • Good decision making capabilities

  • Good planning, organizational and analytical skills

  • Resilient, focused and results oriented

  • Excellent oral and written communication, presentation and interpersonal skills

  • Motivated, dynamic and dedicated team player

  • Ability to work under pressure

  • Ability to build and maintain strong relationships

    How to Apply

  • For more information and job application details, see; KRA Assistant Manager - Complaints Management & Corruption Reporting Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.