KPMG Nigeria Head of Operations Jobs

KPMG Nigeria Head of Operations Jobs


  • Our client is recruiting, Head of Operations, who will be responsible for overseeing and improving the overall processes and procedures of the organisation.

    Skills and Capabilities

  • Responsible for setting up the workflow process for operations and taking necessary measures to provide the needed support for smooth operations of the organisation.

  • Monitor daily operations to ensure a free flow process and ensure tasks are carried out timely and efficiently.

  • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the organization’s exposure to fraud and losses.

  • Manage the organization’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.

  • Design, develop and keep updated the organization’s operations manual and ensure compliance to all operational guidelines, processes and procedures.

  • Responsible for re-engineering business processes to improve customer service, cost-effectiveness and controls.

  • Ensure compliance with Regulatory requirements relating to organizations operations.

  • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service

  • Collaborate with line managers to develop best practices and ensure each department's smooth running.

  • Coordinate and monitor the organizational processes, develop ideas to improve administrative operations, and relay these ideas to management.

  • Assess the activities and performances of staff by evaluating transactions and reports for accuracy and clarity.

  • Enforce adherence to financial regulations and legislation to maintain integrity with clients and prevent defaulting the law.


  • Bachelor's Degree or its equivalent in Business Administration, Banking and Finance or any Business-related field.

  • MSc/MBA is an added advantage
    Relevant professional qualifications such as ACIB, CFA, PMP, ISO9001, etc.

  • Minimum of 10 years relevant professional experience with at least 5 years in the financial services sector in a
    similar role.

  • Experience managing high-performance teams

  • Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment

  • Demonstrable experience delivering major business process re-engineering projects

  • Ability to translate regulatory requirements into operational plans and actions

  • Excellent proficiency with project management tools, Microsoft office software packages, and financial reporting software packages.

  • Excellent financial knowledge, including understanding finance best practices and IFRS/
  • International accounting and financial reporting standards.

    Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).

  • Strong leadership, supervisory, coaching, mentoring and people management skills

  • Strong strategic planning, problem solving and execution skills

  • Excellent interpersonal skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.

  • Ability to act with integrity, professionalism and confidentiality.

    How to Apply

  • For more information and job application details, see; KPMG Nigeria Head of Operations Jobs

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