KPMG Head, Back Office Operations – Banking Jobs in Kenya

KPMG Head, Back Office Operations – Banking Jobs in Kenya


Role details

  • Our client, a reputable financial institution within the region, is looking for a forward-thinking and experienced individual to lead its Banking and Payment Operations department

  • The ideal candidate will be an experienced banker with extensive understanding of and exposure to leading practice (technology and data enabled) front and back office bank operations, controls as well as digital payment systems

    Job purpose

  • Reporting to the Chief Executive Officer/ Deputy Chief Executive Office, the Director of Banking and Payment Operations will provide strategic leadership for all banking and payment-related processes, including clearing and settlement systems, so as to enable the organization achieveits objectives

  • The role holder will be a member of the senior leadership team and will be responsible for developing and overseeing the implementation of leading practice strategies, policies, and initiatives within assigned portfolio to ensure the provision of excellent services to the bank’s institutional customers and clients

    Key Responsibilities

  • Develop and drive implementation of leading practice back office operations strategies and processes with an actionable plan to enable the organization deliver on its objectives to its customers, in line with applicable laws and regulations.

  • Ensure the organization provides effective banking services, cash management services and other relevant support to its institutional clients in line with the mandate of the organization.

  • Ensure that a mechanism is in place to optimize electronic banking services to customers by liaising with relevant departments within the organization to improve efficiency of service delivery.

  • Take responsibility for successful planning, implementation and testing of new services and initiatives within assigned portfolio.

  • Collaborate across multiple departments to review bank-wide policies and decisions that have a direct impact on back office operations.

  • Take responsibility for building staff capability within the division to ensure performance targets are met whilst continually maintaining all risk, quality, regulatory and procedural standards.

  • Provide support to the Director, Banking and Payment Operations in effective running of the wider department.

  • Periodically conduct a benchmarking of key performance metrics for back office operations to articulate improvement
    areas and drive efficiency within the division. This needs to be done with a view towards better leverage of technology and data.

  • Perform other duties as assigned by the Director, Banking and Payment Operations in line with agreed delegation matrix.

    Minimum Requirements

    Academic Requirements

  • A Bachelor’s degree in economics, banking and finance, accounting, finance, business administration, computer science or any other relevant discipline.

  • A Master’s degree in any of the above disciplines from a reputable institution will be an added advantage.

  • Membership with relevant local, regional or global professional bodies is required.

    Experience Requirements

  • Eight to twelve years’ experience in banking operations or payment systems in dynamic and complex organizational environment is key.

  • At least three years in career history must be in a similar role in terms of scale and complexity.

    Summary of competencies

  • Demonstrable knowledge of and exposure to all aspects of banking operations, particularly back office operations, payment systems operation, etc.

  • Understanding of applicable laws and regulations.

  • Knowledge of and experience using core banking systems.

  • Experience working with large scale institutional clients.

  • Deep knowledge of risks and controls with respect to banking operations and payment systems.

  • Ability to effectively leverage data to present insights and optimize banking and payment processes.

  • Customer relationship management.

  • Summary of behavioural/general competencies
    Professionalism and integrity in line with organisation values

  • Planning and organization

  • Strategic thinking skills

  • Commercial acumen

  • Communication and interpersonal skills

  • Ability to effectively manage multiple stakeholders

  • Tact and diplomacy

  • Ability to manage and drive change.

    How to Apply

    For more information and job application details, see; KPMG Head, Back Office Operations – Banking Jobs in Kenya

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