Konza Technopolis Senior Assistant ICT Officer - Customer Accounts Jobs in Kenya
Konza Technopolis Senior Assistant ICT Officer - Customer Accounts Jobs in KenyaJob Specification Operating as the lead point of contact for any and all matters specific to customer accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to email messages for queries about the data center
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur.
Determine the best solution based on the issue and details provided by customers
Serving as the first point of contact for customers seeking technical assistance over the phone or email
For appointment to this grade, the candidate must have:
Minimum of four (4) years’ experience;
Diploma in job related area or any other equivalent qualifications from a recognized institution;
Proficiency in computer applications;
How to Apply
For more information and job application details, see; Konza Technopolis Senior Assistant ICT Officer - Customer Accounts Jobs in Kenya
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