Kontak Recruitment Student Support Manager Jobs in South Africa

Kontak Recruitment Student Support Manager Jobs in South Africa

  • Manage, plan, and monitor quality support services towards excellent service delivery to students, potential students and staff.

    Educational Requirements for the Student Support Manager:

  • B Degree.

  • 5-8 years’ experience.

  • Previous experience within a similar role.

  • Previous managerial experience.

  • Previous customer support service experience.

  • Knowledge of CRM.

    Duties and Responsibilities of the Student Support Manager:

  • Manage student queries in general and ensure that the relationships between the College and its students is professional.

  • Ensure that all student queries are finalized satisfactorily.

  • Keep record of student queries and the outcome thereof.

  • Manage the CRM system to ensure that all issues/queries/complaints are received, transferred, and finalized.

  • Manage and control student support services budget.

  • Manage and develop departmental staff.

  • Participate in management structure to ensure strict compliance to HEQC/CHE/DoE policies and requirements.

  • Arrangement of meetings.

  • Attend meetings and workshops.

  • Self-development.

  • Daily and weekly management meetings.

  • Monthly reporting and quarterly reporting.

  • Manage staff training.

    How to Apply

  • For more information and job application details, see; Kontak Recruitment Student Support Manager Jobs in South Africa

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