Kontak Recruitment National Head - Digital Sales Jobs in South Africa

Kontak Recruitment National Head - Digital Sales Jobs in South Africa

  • The National Head: Digital Sales will be responsible for leading the team of call centre sales representatives to better performance and improve sales and service quality.

    Educational Requirements:

  • Grade 12

  • Relevant tertiary qualification.

  • Strong sales background within a call centre environment.

  • Ability to multitask and remain calm under pressure, especially during peak hours and intense situations.

  • Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills.

  • Knowledge of management principles.

  • Strong coaching and leadership skills, ability to motivate employees.

  • Decisiveness and attention to detail.

  • Proficiency with necessary technology, including computers, software applications and phone systems.

    Duties and Responsibilities:

  • Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products.

  • Ensure staff members are achieving set targets and taking corrective action.

  • Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated.

  • Maximize efficiency and customer satisfaction.

  • Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes.

  • Exceptional communication, interpersonal and customer service skills.

  • Hire, train, prepare and motivate staff members to provide excellent service.

  • Set objectives and analyze call centre metrics.

  • Ensure call centre sales staff meet targets and provide reliable, efficient support to customers.

    How to Apply

  • For more information and job application details, see; Kontak Recruitment National Head - Digital Sales Jobs in South Africa

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