Koko Networks ICT Support Technician Jobs in Kenya

Koko Networks ICT Support Technician Jobs in Kenya

About KOKO Networks

  • KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected "KOKO Points" inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers.

  • Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa.

  • KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.

    Your Role

  • As an ICT Support Technician you will be expected to offer support and maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

    What You Will Do

    • Institute protocols for the use of IT across departments and projects.

    • Troubleshooting networks related issues across KOKO facilities, suggesting best practices to continuously improve network experience.

    • Maintain and update asset registers and conduct periodic audits.

    • Managing positive relationships with our technical support providers and vendors.

    • Development and conducting of company-wide device maintenance schedule.

    Install and configure software and hardware (printers, scanners etc).

    • Perform troubleshooting, repairs and data restoration.

    • Respond to ICT Helpdesk service requests.

    • Providing technical assistance for questions and problems.

    • Act as link between end-users and higher-level support.

    • Collaborate with other professionals to maintain standards and functionality.

    What You Will Bring to KOKO

    • Have a minimum of BSc in information technology or computer science.

    • At Least 2 years experience in IT support roles.

    • Experience and expertise with G-suite / Google apps is a must.

    • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.

    • Certification (CompTIA Network+, CompTIA Security+ etc) is a plus.

    • Understanding of TCP/IP protocols and LAN/WAN configuration.

    • Ability to troubleshoot and repair issues.

    • Strong communication and interpersonal skills.

    • Excellent organizational and coordination abilities.

    • Critical thinker and problem-solver.

    How to Apply

  • For more information and job application details, see; Koko Networks ICT Support Technician Jobs in Kenya

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