Kituba (Kikongo), Lingala and Tshiluba Languages Speaking Call Center Agents Jobs in Kenya

Kituba (Kikongo), Lingala and Tshiluba Languages Speaking Call Center Agents Jobs in Kenya


  • Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking call center agents.

    Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

  • Make well balanced decisions and personally driven to be an effective advocate for our community

  • Investigate and resolve issues that are reported on client platform such as requests for account support.

  • Respond to user inquiries with high quality, speed, empathy and accuracy

  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

  • Identify inefficiencies in workflows and suggest solutions

  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

    Qualifications and Experience

  • Between 18-30 years.

  • Must be living in Kenya.

  • Must speak fluent English and One among the stated languages above.

  • High school education mandatory. College education an advantage

  • Must be currently unemployed or working as a casual

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

    How to Apply

  • To apply send your CV to: wambua@flexi-personnel.com.

  • Indicate the Language you are familiar with on the email subject for easier retrieval and placement.

    NB

  • Flexi Personnel does not charge candidates for job placement

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