Kimisitu Investment Customer Service/Digital & IT Officer Jobs in Kenya

Kimisitu Investment Customer Service/Digital & IT Officer Jobs in Kenya


Purpose of the Job:

  • The job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co­ordination of customer service /IT functions as well as social media marketing as required for effective operation of the business and creating awareness to targeted investors.

    Main Duties and Responsibilities:

    Customer Service

  • Communicate courteously with customers by telephone, email, letter and face-to-face, social media, bulk texts, bulk emails, surveys etc

  • Respond to customers queries/complaints on phone/ Email and any other communication channel within minimal timings

  • Ensure that processes and procedures are adhered to in the documentation.

  • Shareholders register management including shares transfers, updating bank details, dividends payments communication, issue of shares certificates etc. To assist clients to purchase company shares and products.

  • Handles clients’ issues on allocation of plots or any other disputes arising

  • Preparation and submission of timely reports as and when they are required by the respective department(s).

  • Pitch ideas for improving customer care and make recommendations to management to improve customer experience

  • Accurately and efficiently address any issues or disputes with customers.

    IT Support Role

  • Installing and configuring computer hardware and software, systems, networks, printers and scanners

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and resolve problems (repair or replace parts, debugging etc.)

  • Logging customer/employee queries and responding within agreed time limits to call-outs

  • Analyzing call logs to spot trends and underlying issues; logging and processing support calls

  • Planning and undertaking scheduled maintenance of the machines and server and upgrades

  • Set up new users’ accounts and profiles and deal with password issues

  • Coordinating with software and/or hardware vendors to ensure resolution of issues raised by users

  • Ensuring that computer equipment procured meets the required specifications

  • Conduct regular system audits. Prepare and share regular reports with management.

  • Obtaining replacement or specialist components, fixtures or fittings

  • Maintaining records of software and/or hardware licenses and records/logs of repairs and fixes and maintenance schedule.

  • Ensure security of data, machines, through access controls, backups and firewalls

  • Provide user and technical support including staff training, security, confidentiality and integrity of information and ICT infrastructure.

  • Conduct electrical safety checks on computer equipment.

  • Data backup roles

  • Client contacts list management and safety

    Digital Marketing Responsibilities

  • Social media marketing (FB, Twitter, Instagram etc)- Continuously communicate to clients by creating content, posting and query management through various social media forums

  • Create and upload copy and images for
    the organization’s website

  • Write and dispatch email marketing campaigns

  • Research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums

  • Design website banners and assist with web visuals

  • Communicate with clients, affiliate networks and affiliate partners

  • Conduct keyword research and web statistics reporting

  • Contribute to social media engagement and brand awareness campaigns

  • Use web analytics software to monitor the performance of client websites and make recommendations for improvement

  • Contribute to company and industry blogs and manage e-communications

  • Assist with paid media, including liaising with digital advertising agencies

  • Develop and integrate content marketing strategies

  • Keep up to date with current digital trends

  • Manage the contact database and assist with lead generation activities

  • Negotiate with media suppliers to achieve the best price for clients.

    Knowledge, Skills and Experience:

    Academic Qualifications

  • Diploma in IT or relevant field and Degree to be an added advantage

  • Diploma in Graphic Design, Mass Communication, Communication, Multimedia, Public Relations, or its equivalent

    Professional Qualifications

  • MSCE, Public Relations and Communication

    Experience

  • 3 years’ experience at a similar position; Information Systems implementation and network infrastructure support and maintenance; digital media marketing, social media management or graphic designing.

  • Ability to analyze social media platforms and website analytics.

  • End user support experience including hardware and software experience setup, installation and troubleshooting.

  • Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration and networking technologies, such as VPN, firewalls, and various LAN technologies.

  • Hardware and Software troubleshooting skills.

    Skills and Attributes

  • Good content development and social media management skills.

  • Strong Customer Service Management skills;

  • Ability to cope under pressure;

  • Ability to multi-task.

  • Planning and organization skills;

  • Good Communication and presentation skills.

  • Good Public Relations and Interpersonal skills.

  • Digital Literacy – Animation proficiency, creative and innovative.

  • Research Ability.

    How to apply

  • Interested candidates who meet the above requirements should submit their application (noting to attach your CV and cover letter) on or before 17th November, 2021 (to the email:

  • info@kimisituinvest.co.ke and clearly indicate the position applied for on the subject line.)


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