Kilimall Store Operations Assistant Jobs in Kenya

Kilimall Store Operations Assistant Jobs in Kenya

  • Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.

  • Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

    Store Operations Assistant:

  • We are looking for outstanding candidates to apply for a vacant position in the capacity of Store Operations Assistant, in our Shop Operation Department.

  • As a Store Operations Assistant, your role will entail:


    Dropshipping (Ds) Order Fulfillment

  • Sharing Daily LPOS to deliver the DS orders within the course of the day.

  • Received Drop Shipping orders from the inbound team and processed them immediately.

  • Printed LPOs for Processing the received DS

  • Made sure delayed orders are delivered by sellers at DS

  • Updated pending orders for Delayed orders and after-sale issues on the Qingflow system.

    Customer Support/ Aftersale Queries

  • Replying to customer messages in SOP

  • Assisting offshore team on after-sale applications.

  • Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchanged, return , refund or it should be repaired.

  • Follow up with service centers to
    prepare the items as quick as

  • Notifying sellers concerning their after-sale


  • Prepared vendor payment and submitted for approval on

  • Retrieved POP and Sales report and shared with

  • Price negotiations with sellers for preparation for platform

  • Sending stock updates to offshore

    Who Are You?

    Required skills and Competencies:

  • Diploma in Procurement/ Customer Service, Supply Chain Management or any other related fi

  • Proficiency in office soft-wares, including excel, word,

  • Serious, responsible and rigorous work

  • Teamwork, good time management and communication

  • Accountable, adaptable and willing to learn & improve at all

  • High degree of professionalism with great Emotional

    How To Apply

  • Are you interested in this position and do you meet the minimum requirements? your CV, cover letter, certifications and three recommendation letters from previous employers to

  • clearly stating the “Store Operations Assistant” and expected Gross Salary on or before the 6th January 2022 at 5 PM Kenyan time.

  • Due to the high number of applicants, only shortlisted candidates will be contacted.

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