Kilimall Store Operations Assistant Jobs in Kenya

Kilimall Store Operations Assistant Jobs in Kenya

Job Description

  • is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.

  • Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

  • As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers’ shopping experience with us Thank You and we hope you enjoy your experience with us.

  • We are looking for outstanding candidates to apply for a vacant position in the capacity of Store Operations Assistant, in our Shop Operation Department.


  • As a Store Operations Assistant, your role will entail:

    Drop Shipping (DS) Order Fulfillment

  • Sharing Daily LPOS to deliver the DS orders within the course of the day.

  • Received Drop Shipping orders from the inbound team and processed them immediately.

  • Printed LPOs for Processing the received DS orders.

  • Made sure delayed orders are delivered by sellers at DS hubs.

  • Updated pending orders for Delayed orders and after-sale issues on Qingflow system.

    Customer Support / Aftersale Queries

  • Replying
    customer messages in SOP stores.

  • Assisting offshore team on after-sale applications.

  • Calling out clients concerning their after- sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.

  • Follow up with service centers to prepare the items as quick as possible.

  • Notifying sellers concerning their after-sale applications.

    Vendor Support

  • Prepared vendor payment and submitted for approval on time.

  • Retrieved POP and Sales report and shared with sellers.

  • Price negotiations with sellers for preparation for platform campaigns.

  • Sending stock updates to offshore members.

    Who Are You?

    Required Skills and Competencies:

  • Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.

  • Proficiency in office soft-wares, including excel, word, PPT.

  • Serious, responsible and rigorous work attitude.

  • Teamwork, good time management and communication skills.

  • Accountable, adaptable and willing to learn & improve at all times.

  • High degree of professionalism with great Emotional Control.

    How to Apply

  • Submit your CV, three recommendation letters from previous employers, copies of relevant documents and Application to


  • Use STORE OPERATIONS ASSISTANT as the subject of the email.

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