Kiira Motors Corporation Product Support Engineer Jobs in Uganda

Kiira Motors Corporation Product Support Engineer Jobs in Uganda


Job Summary

  • Product Support Engineer shall be responsible for providing technical assistance to vehicle and individual customers.

    Functions

  • Follow up customer inquiries, requests and complaints and keeps customer updated about progress;

  • Analyze customer feedback;

  • Customer outreach to establish customer requirements and satisfaction;

  • Answer and resolve customer inquiries and concerns;

  • Ensure customer satisfaction and retention;

  • Promote prompt assistance to customers;

  • to and maintain detailed customer contacts via phone, mail and email;

  • Follow through and take ownership in resolving product issues;

  • Evaluate vehicle failures ensuring consistency with warranty specifications;

  • Any other duties assigned by the Senior Product Support Engineer.

    Qualifications

  • Bachelor’s Degree (Honors) in Electrical or Mechanical Engineering or Related Field from a recognized Institution;

  • At least a student or Graduate Membership to the Uganda Institute of Professional Engineers or any other Related Professional Body is a Minimum Requirement

    Experience

  • Demonstrated Knowledge of the Vehicle Development Process; Automotive industry manufacturing processes; Product Quality and Customer Satisfaction;

    Competencies

  • Customer Service Skills;

  • Flexibility;

  • Persistence;

  • Ethics and integrity;

  • Team work;

  • Concern for results;

  • Listening and effective Communication skills; and

  • Time Management

    How to Apply

  • To apply for any of the available jobs, you must send your application through email

    hr@kiiramotors.com

    No applications will be accepted after Midnight on 12th April 2021 (as recorded by the mail server). Please note that we are not accepting hand-delivered applications.

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