Kenya Revenue Authority Supervisor – LAN and IP Telephony Jobs in Kenya

Kenya Revenue Authority Supervisor – LAN and IP Telephony Jobs in Kenya

Job Summary

  • The Job holder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of corporate Local Area Networks and IP Telephony in the Authority.

    Key Responsibilities

  • Automates the organization wide service monitoring infrastructure that monitors real time events on networks.

  • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.

  • Identifies and defines the monitored components needed for the business services to operate

  • Defines monitoring criteria and thresholds for the components needed for the business services to operate

  • Sets the monitored components in the monitoring tool

  • Participates in root cause analysis of problem management with other ICT sections.

  • Maintains and updates the quality of scripts used to monitor thresholds and alerts.

  • Develops alerts and its escalation procedures based on SLA’s provided by ICT.

  • Acknowledges automated alert automatically generated so that it is not sent repeatedly.

  • Carries out daily proactive monitoring of all components of KRA systems

    Academic Qualifications

  • Bachelor’s degree in Computer Science,
  • Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

    Professional Qualifications

    Required Certifications

    At least one of the following Certifications:
  • CCNA
    or CCNP

  • Desired Certifications and Training,

  • Supervisory skills

  • IT governance ,ITIL

    Relevant Work Experience Required

  • At least three (3) years’ experience in a busy network environment.

  • Experience in managing IP telephone networks

    Skills Required

  • Proven experience to design, install and support an enterprise network infrastructure.

    Key Competencies

  • Excellent listening and communication skills

  • Ability to interact confidently with users to establish what the problem is and explain the solution

  • Be proactive with good analytical and problem solving skills

  • Team player

  • Ability to pay attention to details

  • Ability to prioritize competing work commitments and deliver on time

  • Passion for innovation and creativity

  • High levels of integrity

  • Ability to work under minimum supervision

    How to Apply

    For more information and job application details, see; Kenya Revenue Authority Supervisor – LAN and IP Telephony Jobs in Kenya

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