Kenya Revenue Authority Supervisor – LAN and IP Telephony Jobs in Kenya
Kenya Revenue Authority Supervisor – LAN and IP Telephony Jobs in KenyaJob SummaryThe Job holder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of corporate Local Area Networks and IP Telephony in the Authority.
Automates the organization wide service monitoring infrastructure that monitors real time events on networks.
Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
Identifies and defines the monitored components needed for the business services to operate
Defines monitoring criteria and thresholds for the components needed for the business services to operate
Sets the monitored components in the monitoring tool
Participates in root cause analysis of problem management with other ICT sections.
Maintains and updates the quality of scripts used to monitor thresholds and alerts.
Develops alerts and its escalation procedures based on SLA’s provided by ICT.
Acknowledges automated alert automatically generated so that it is not sent repeatedly.
Carries out daily proactive monitoring of all components of KRA systems
Bachelor’s degree in Computer Science,
Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
At least one of the following Certifications:
CCNA or CCNP
Desired Certifications and Training,
IT governance ,ITIL
Relevant Work Experience Required
At least three (3) years’ experience in a busy network environment.
Experience in managing IP telephone networks
Proven experience to design, install and support an enterprise network infrastructure.
Excellent listening and communication skills
Ability to interact confidently with users to establish what the problem is and explain the solution
Be proactive with good analytical and problem solving skills
Ability to pay attention to details
Ability to prioritize competing work commitments and deliver on time
Passion for innovation and creativity
High levels of integrity
Ability to work under minimum supervision
How to Apply
For more information and job application details, see; Kenya Revenue Authority Supervisor – LAN and IP Telephony Jobs in Kenya
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