Kenya Revenue Authority Supervisor –Data Centre Operations Jobs in Kenya

Kenya Revenue Authority Supervisor –Data Centre Operations Jobs in Kenya


Job Summary

  • The Jobholder will be responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within KRA Data Centres.

    Key Responsibilities

  • Monitoring data center power, mechanical and telecommunication systems to guarantee services availability.

  • Planning and supervising data center equipment’s preventive and curative maintenance.

  • Maintains up to date assets register of all the equipment in the data center.

  • Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.

  • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.

  • Identifies and defines the monitored components needed for the business services to operate

  • Defines monitoring criteria and thresholds for the components needed for the business services to operate

  • Sets the monitored components in the monitoring tool

  • Participates in root cause analysis of problem management with other ICT sections.

  • Maintains and updates the quality of scripts used to monitor thresholds and alerts.

  • Develops alerts and its escalation procedures based on SLA’s provided by ICT.

  • Acknowledges automated alert automatically generated so that it is not sent repeatedly.

  • Carries out daily proactive monitoring of all components of KRA systems

    Academic Qualifications

  • Bachelor’s degree in Electrical/ Electronic/ Mechatronic Telecommunications Engineering or Computer Science, Information Technology, or any other IT related field.

    Professional Qualifications

    Required Certifications

    At least one of
    the following Certifications:
  • CCNA, Any maintenance certification or equivalent.

  • Desired Certifications and Training

  • Supervisory skills

  • IT governance , ITIL, Vendor and Service providers management, Project management certifications

    Relevant Work Experience Required

  • At least three years (3) relevant work experience in a busy Data Center environment.

    Skills Required

  • Demonstrated maintenance competence in data center cooling, power, and Data Centre network fundamentals

  • Skills in data center documentation tools (rack drawings, etc.);

  • Experience in managing data center infrastructure set-up, configurations, deployment and support.

    Key Competencies

  • Excellent listening and communication skills

  • Ability to interact confidently with users to establish what the problem is and explain the solution

  • Be proactive with good analytical and problem solving skills

  • Team player

  • Ability to pay attention to details

  • Ability to prioritize competing work commitments and deliver on time
    Passion for innovation and creativity

  • High levels of integrity

  • Ability to work under minimum supervision

    How to Apply

    For more information and job application details, see; Kenya Revenue Authority Supervisor –Data Centre Operations Jobs in Kenya

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