Kenya Revenue Authority Assistant Manager - Appeals & Grievance Handling - HR Jobs in Kenya

Kenya Revenue Authority Assistant Manager - Appeals & Grievance Handling - HR Jobs in Kenya


Job Purpose

  • The job holder is responsible for assisting in the management of Appeals & Grievance Handling in the Authority.

    Key Responsibilities / Duties / Tasks

    Managerial / Supervisory Responsibilities

  • Prepare summary of appeals and grievance cases;

  • Receive and forward appeal requests and notification letters to the Manager

  • Oversee research, investigation, negotiation and resolution of all types of appeals and grievances.

  • Maintain a positive image of the authority at all times;

  • Any other duties as may be assigned from time to time.

  • Prepare formal briefs and appears at hearings

  • Work with HR colleagues in development of integrated appeal and grievance solutions.

  • Ensure that all staff members know what steps to follow and whom to contact in case of a grievance.

  • Work with line managers to ensure compliance to labour and other statutes relating to staff issues.

  • Liaise with key stakeholders and external bodies shaping future policy in areas of employee relations and policy.

  • Liaise with the Legal Department on cases of appeal arising from the disciplinary process

  • Ensure performance and development of staff under their supervision;

    Operational Responsibilities / Tasks

  • Review and update of the grievance procedure

  • Assist the Manager in Planning, organizing, and directing the work activity of the appeal and grievance team which are consistent with the Authority’s policies and procedures

  • Assist in Carrying out research, investigation, negotiation and resolution of all types of appeals and grievances

  • Coordinate and facilitate grievance procedures

  • Ensures safe custody that information and records are

  • Conduct regular refresher training for current employees, updating them on revisions to the process.

    Job Dimensions

    Financial Responsibility

  • Development of budgets

    Responsibility for Physical Assets

  • Responsible for physical assets assigned by the institution.

  • Provide oversight for all departmental physical assets.

    Decision Making

  • Make strategic, operational and financial decisions

  • Plans the work of subordinates

  • Assigns work to subordinates

  • Monitors subordinates work performance

  • Appraises/evaluates subordinates performance

    Working Conditions

  • Works predominantly in a comfortable environment

  • Job Competencies (Knowledge, Experience and Attributes / Skills)

    Academic Qualifications

  • Bachelor’s degree in a relevant field

  • Professional Qualifications / Membership to professional bodies

  • Higher Diploma in Human Resource

  • Management/ Certified Human Resource Professional (CHRP)

  • Membership to a Professional Body (IHRM)

  • Previous relevant work experience required.

  • At least four (4) years’ relevant work experience, one (1) of which should have been in a supervisory role.

    Functional Skills

  • IT Proficiency

    Behavioral Competencies/Attributes

  • Effective interpersonal and communication skills

  • Strong analytical and problem solving abilities

  • Interpersonal skills

  • Public Relations

    How to Apply

    For more information and job application details, see; Kenya Revenue Authority Assistant Manager - Appeals & Grievance Handling - HR Jobs in Kenya

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