Kenya Orient Insurance Supervisor (Life Operations) Jobs in Kenya

Kenya Orient Insurance Supervisor (Life Operations) Jobs in Kenya


Job Purpose:

  • The position is responsible for the general supervision of all life operations in the company. Assessing underwriting risks, reinsurance and processing claims in accordance with laid down standard operating procedures in the company and to ensure effective and efficient service delivery to customers.

    Key Tasks, Duties and Responsibilities

    Product review & new products development

  • Periodically review existing products and their respective benefits and compare with the market needs with a view to meet customer needs.

  • Evaluating market coverage and penetration, and proposing new methods e.g. designing mass prospecting strategies, for enhanced market coverage and penetration and directing the Agency Force to specific / designated markets.

  • Facilitate reinsurance treaty contracts and renewals.

  • Ordinary life, group life, reinsurance & credit business underwriting, reinsurance, policy issuance and claims.

  • Ensure that customer service standards are adhered to in respect of policy issues, payments of claims and benefits; and cheques are delivered to the policyholders promptly.

  • Submit reassurance returns and settlement of cessions and facilitate payment of reassurance profits in any by the reinsurers.

  • Timely submission of data and processing of agents’ commissions.

    Customer service support

  • Handling client complaints in conjunction with the staff, TLA or broker/intermediary involved.

  • Advise and recommend improvements to customer service activities and standards with a view to maintaining a leading-edge client service delivery system.

    Operations and processes

  • Establish the free cover limits for each scheme and identify those members
    to undergo medicals to ascertain cover.

  • Request for medicals in line with the company’s medical underwriting guidelines.

  • Facilitate underwriting of the medical reports and advice of the reassurances under the treaty cessions of their treaty shares thereof.

  • Ensure the ERP system implementation is set up and runs efficiently as per User requirements.

  • Identifying market opportunities and making recommendations towards development of targeted value-product offerings for viable market segments.

    Business promotion and development

  • Ascertain new business requirements and documentations for contractual agreements and subsequent policy document issuance.

  • Meeting established business development and organic growth targets in sales, new business acquisition, renewals and premium income through coordinated marketing through the Agents, Brokers and other intermediaries.

    Requirements

  • Bachelor’s degree from a recognized university.

  • Pass in at least five papers in ACII or equivalent.

  • 3 years relevant experience in life operations with at least 1 year in a supervisory role.

    How to Apply

  • For more information and job application details, see; Kenya Orient Insurance Supervisor (Life Operations) Jobs in Kenya


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