Kenya Airways Travel Advisor Jobs in Kenya

Kenya Airways Travel Advisor Jobs in Kenya


Description

  • The ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.

    Key Responsibilities will Include

    Overall Sales Effectiveness

  • Achieve minimum of 95% revenue to target set.

  • Follow up on leads passed on with minimum 50% conversion of leads received.

  • Drive sales strategy supporting direct channel first (including online)

  • Drive Sales Force Effectiveness (quality/quantity of engagements)

  • Promote Kenya Airways products and services to create awareness and create sales.

  • Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.

    Team Effectiveness and Collaboration

  • Customer Experience System (CRM) Tool adoption

  • Adherence to KQ Policies & Procedures

  • Perform daily reconciliation of sales returns to account for daily sales.

    Relationship Management

  • Build and maintain relationships with key stakeholders and specialized customer segments e.g. non-IATA agents and other SMEs

  • Ensure customer satisfaction in the market and measurement through facilitating
    the Net Promoter Scoring (B2B; B2C)

  • Prepare client visits workplan for clients for optimum utilization of time and resources

    Qualifications

  • Must have Air Travel related training

  • 1-2 years’ experience in a sales role will be an added advantage

    Desired Competencies

  • Sound knowledge of domestic & international travel requirements/trend/availability

  • Exemplary sales skill and customer-oriented approach

  • Good knowledge of computer reservation systems (CRS)

  • Ability to interact, communicate & negotiate effectively

  • Fluency in English/multi-lingual

  • Initiative and proactiveness

  • Solution oriented

  • Passion about travel and tourism

  • Only shortlisted candidates will be contacted.

    How to Apply

  • For more information and job application details, see; Kenya Airways Travel Advisor Jobs in Kenya


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