Kenya Airways Training Officer - Passenger Handling Jobs in Kenya

Kenya Airways Training Officer - Passenger Handling Jobs in Kenya


  • The ideal candidate will organize, conduct and evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers.

    Key Duties and Responsibilities

  • Developing and reviewing passenger handling training program for conformance to industry standards and regulations.

  • Conducting a training needs analysis to address training gaps.

  • Developing a training schedule to facilitate effective planning of programs.

  • Liaising with relevant stakeholders to enable smooth coordination of training.

  • Conducting training programs in accordance with the approved syllabi / curriculum to ensure staff gain the knowledge and skills to perform their roles.

  • Prepare, administer, mark examinations and communicate results.

  • Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.

  • Submit training records that are complete and accurate within the stipulated timelines.

  • Monitor and evaluate implementation of training to ensure effective transfer of skills and identify further training needs to continuously improve performance.

  • Organize training logistics including learning materials and venue arrangements.

  • Issue certificates and/ or transcripts to qualified participants to ensure compliance with Kenya Airways standards and procedures.

  • Deliver commercial training programs to contribute to the achievement of overall departmental revenue targets.

  • Maintain competency, qualification and where required, certified in both the subject matter required to deliver.

  • Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.

  • Act as subject matter expert for the business with regards to Passenger Handling and issues.

  • Create a learning culture
    by always engaging learners and their managers.


  • Bachelor’s degree or Higher Diploma or Diploma

  • Must possess Airline Passenger Handling training

  • Five (5) years in operations with three (3) years in a supervisory role in Passenger Handling role.

  • Instructional Techniques and instructional
  • Design and delivery skills.

  • Excellent communication, interpersonal and presentation skills

  • Ability to lead self
    Demonstration of motivational skills and ability to transfer the same to learners.

  • Proficiency in MS Office productivity skills.

    Key Performance Indicators

  • Delivery of scheduled classes to ensure operational personnel are competent and certified in compliance with the regulations and company standards.

  • Revenue generation targets

  • Completion of training records within the stipulated timelines

  • Effectiveness of programs in relation to functional performance requirements (Return on investment)

  • Training calendar created and shared

  • Programs are delivered to individual training needs

  • Prepare and review of training programs

  • Enhance the leadership skills for supervisory personnel in operational areas

  • Enhance business skills

  • Adhering to the approved budgets

  • Internal customer satisfaction through level 3

    How to Apply

  • For more information and job application details, see; Kenya Airways Training Officer - Passenger Handling Jobs in Kenya

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