Kenya Airways Catering Operations Manager Jobs in Kenya

Kenya Airways Catering Operations Manager Jobs in Kenya

Role Purpose Statement

  • Undertake the operation, evaluation and development of the catering processes by matching product, equipment and supplies for greater customer satisfaction and cost effectiveness.

    Key Accountabilities/ Responsibilities

  • Develop and update on a bi-annual basis all Catering Loading Standards including Equipment, Bar, Dry Stores, Linen, Blankets, Headsets, Reading Materials and other Amenities

  • Ensure all safety and security guidelines and regulations are observed and incorporated in all assigned areas and stations

  • Review and update Catering Standards Galley Plans and Operations Manuals

  • Analyze consumption reports from Supply Chain and match to loading standards for waste reduction and efficiencies

  • Monitor product quality and specifications from all outstations catering stations

  • Liaise with outstation managers to ensure sure timely dispatch of flights and compliance to KQ catering specifications by all assigned Catering Units

  • Monitor over catering out of outstations, match as closely as possible to no show indices

  • Ensure compliance to catering audits and meals selections in outstations and ensure high hygiene standard are adhered to.

  • Continually evaluate the KQ product to determine how well the product and services meet customer needs

  • Follow up on CSI results, voyage reports and prepare quarterly reports for analysis purposes.

  • Lead team in customer experience projects and ensure deadlines are met on all related projects.

  • Participate in any assigned project or related committees on behalf of the catering

  • Constantly evaluate and appraise outstation catering suppliers’ performance to ensure high performance level in the catering product.

  • Drive assigned projects and monitor savings, improvement through Smart initiatives and KQ best practices to support the departments objectives.

  • Ensure follow-up on timely supply of catering equipment and supplies to all assigned catering stations. Follow-up on the extra stocks and action as per Service Level Agreements (SLAs) guidelines


  • Computer proficiency.

  • Degree in Food and Beverage or related field.

  • Good communication skills.

  • Organizational and analytical skills.

  • Experience of more than 5 years in airline catering.

  • Good knowledge of Catering product and development cycle.

  • HACCP or Food Safety knowledge.

  • Lead Auditor.


  • Proactive, creative and innovative.

  • Ability to work under pressure.

  • Strategic thinker and financial background.

  • Excellent communication skills.

  • Unquestionable integrity and ethics.

  • Team leader and player.

    How to Apply

  • For more information and job application details, see; Kenya Airways Catering Operations Manager Jobs in Kenya

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