Kenswitch Customer Service Manager Jobs in Kenya
Kenswitch Customer Service Manager Jobs in KenyaSummary of Key responsibilitiesDeveloping and Improving Customer Service Procedures, Policies and Standards for the customer service department and the company.
Providing leadership to Customer Service staff.
Providing help to customers using the company’s products and services.
Conducting customer surveys to measure customer satisfaction and improve services.
Managing customer relationships.
Handling telephone, email, letter and face-to-face inquiries from customers.
Keeping accurate records of discussions or correspondence with customers.
Investigating and solving customers’ problems which may be complex or long-standing, that have been escalated by customer service analysts.
Analyzing reports and other data to determine the level of customer service the company is providing.
Providing management reports on customer service.
Liaising with business and technical teams on the company’s services and keep up to date with changes.
Providing required training to staff to deliver a high stand of customer service.
Providing management with recommendations on the strategic plans for customer service.
Ensuring communication between all the company departments is maintained effectively in order to ensure quality services.
Educational Level, Professional qualification and Skills
Degree in Business Administration or Business Management from a recognized University.
5 years’ Customer Service Management experience in a fast pace
Good listening skills for effective communication.
Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
Ability to work well under pressure.
Must have good presentation/customer –facing skills including writing skills.
Good Problem-solving skills.
Organization and planning skills to develop customer service procedures, policies, and standards.
Creative thinking to able to come up with new ideas to improve customer service standards.
Proactive with abilities to engage with other professionals at different levels.
Motivation skills and an ability to supervise and lead a team of customer service assistants.
How to Apply
For more information and job application details, see; Kenswitch Customer Service Manager Jobs in Kenya
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