Kempinski Hotels Hostess - Jobs in Accra Ghana

Kempinski Hotels Hostess - Jobs in Accra Ghana

  • Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre.

  • The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.


  • The incumbent in this position is responsible to handle table reservations, control the flow of guests and supervise the assigned station / section. She is also responsible to serve food & beverage, if necessary, to guests in a courteous, professional manner according to proper service standards as set by Kempinski.

    Main Responsibilities

  • To verify all menus are in good condition, clean and tidy, if not, take appropriate actions.

  • To understand and strictly adhere to the Hotel’s Employees Rules & Regulations.

  • To ensure that all potential and real hazards are reported and rectified immediately.

  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.

  • To ensure the smooth running of the assigned station at all times.

  • To ensure that the working areas and stations are stocked with “mis-en-place” and also kept clean and tidy at all times.

  • To monitor operating supplies and reduce spoilage and wastage.

  • Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

  • Knows all safety and emergency procedures.

  • Ability to rotate throughout
    each of the Food & Beverage outlets.

  • Keeps immediately the Assistant Restaurant Manager promptly and fully informed of all problems or unusual matter of significance.

  • Demonstrates teamwork by cooperating and assisting co-workers as needed.

  • Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.

  • Follows hotel grooming and dress standards.

  • Attends work on time as scheduled.

  • To ensure that the of work and its surrounding areas are kept clean and organized at all time.

    Desired Skills and Qualifications

  • BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA.

  • Minimum 1 year in an F&B service role.

  • Awards/ certificates/ trainings related to bar operations are preferred.

  • Ability to work and communicate in a multinational environment:

  • Additional language – beneficial.

  • Strong knowledge of beverages (cocktails, liquors, wine, etc…).

  • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

  • Excellent written and verbal communication skills.

  • Ability to establish and retain effective working relationships with hotel staff and clients/vendors.

  • Ability to identify and delegate tasks effectively.

  • Excellent organizational and time management skills.

  • Applies a professional, confidential and ethical approach at all times.

  • Works in a safe, prudent and organized manner.

  • Computer literacy adapted to the field of training:

  • Ability to operate computer and office equipment.

  • Proficiency in Excel and Word.

    How to Apply

  • For more information and job application details, see; Kempinski Hotels Hostess - Jobs in Accra Ghana

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