KEFRI Customer Care Assistant Jobs in Kenya

KEFRI Customer Care Assistant Jobs in Kenya


  • Kenya Forestry Research Institute (KEFRI) is a State Corporation established in 1986 with obligation to undertake forest research and provide information and technologies for sustainable development of forestry and allied natural resources for socio-economic development.

    Responsibilities

  • Operating switchboard for smooth flow of communication within and outside the Institute;

  • Maintaining call register for record purposes;

  • Maintaining and update institutional directory to enhance efficiency in communication;

  • Receiving visitors and directing them to the appropriate offices for good public relations;

  • Providing good customer care service;

  • Provides specification on procurement of telephone facilities to ensure the facilities are of good quality;

  • Oversee installation of telephone equipment to ensure all extension are correctly connected;

  • Answer and direct telephone calls to ensure smooth communication;

  • Reporting promptly any switchboard defects to the supervisor;

  • Maintain incoming and outgoing telephone records for future reference; and

  • Any other duty assigned from time to time

    Qualifications

  • Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent;

  • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; and

  • Certificate in Computer Applications from a recognized institution

    How to Apply

    For more information and job application details, see; KEFRI Customer Care Assistant Jobs in Kenya

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