KCB Group Application Support Engineer Jobs in Kenya

KCB Group Application Support Engineer Jobs in Kenya

The Position:

  • The role holder will ensure the 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, problem-solving skills, and innovation to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the entire KCB Group.

    Key Responsibilities:

  • Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

  • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.

  • Conduct research on software systems products to justify recommendations and to support purchasing efforts.

  • Participate in system acquisition process.

  • Propose and create system design models, specifications, diagrams, charts, and implementation roadmaps to provide strategic direction to the business.

  • Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.

  • Create and maintain documentation as it relates to system configuration, mapping, and processes.

  • Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of
    the organization.

    The Person:

    For the above position, the successful applicant should have the following:

  • University degree from a recognized institution in an IT or related field.

  • Professional qualifications such as MCSE/ MCITP/ LINUX/ UNIX is required.

  • At least 3 years Technology experience with hands on experience in:

  • Computing platforms, operating systems and databases.

  • Application software installation and support.

  • Quality assurance in relation to large & complex computer systems, applications & databases.

  • Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.

  • Knowledge and experience in basic budgeting, contracting, purchasing practices, policies and procedures in an IT environment.

  • Exceptional communication, presentation, and customer relationship skills.

    How to Apply

  • For more information and job application details, see; KCB Group Application Support Engineer Jobs in Kenya

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