KCB Foundation Business Analyst Jobs in Kenya

KCB Foundation Business Analyst Jobs in Kenya


  • The KCB Foundation is seeking to recruit a dynamic, highly motivated and results oriented individual to fill the position of Business Analyst

    Requirements

  • Reporting to the Monitoring & Evaluation Manager, the Business Analyst will be responsible for management, collection and analysing of data that will provide insights and help focus efforts towards achievement of the program goals.

    Key Duties and Responsibilities

    • Collate and analyse data for reports;

    • Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation and learning;

    • Working with reconciliation unit, ensure that suspense accounts maintain expected maximum life span;

    • Monitor account usage trends and flag out any anomalies e.g. overdrawn positions past due loans, inactive accounts;

    • Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure;

    • Track issues that come in via customer experience and ensure they are routed to the relevant departments within the bank for resolution within agreed SLAs;

    • Perform system tests and escalate service
    interruptions noted in service delivery to channel to support team; and

    • Support product development strategies, execution and implementation of enhancements.

    Person Specifications

    • Be a holder of a Bachelor’s Degree, preferably in Business, gained from a recognised institution;

    • Have practical knowledge and relevant work experience of not less than 2 years as a Business Analyst;

    • Extensive knowledge and expertise in re-engineering of business processes, including project management and problem solving skills with excellent communication skills and ability to engage customers, vendors, partners and internal cross functional teams

    How to Apply

  • For more information and job application details, see; KCB Foundation Business Analyst Jobs in Kenya


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