KCB Bank Senior Relationship Manager Custody Services Jobs in Kenya
Main Duties & Responsibilities
Source new business, expand, and retain client relationships with a focus on global custody services.
Ensure assigned financial and business growth targets are achieved.
Drive customer satisfaction, retention, and identification of repeat/new business opportunities.
Manage designated client portfolio through continuous reviews and needs identification.
Provide service to customers regarding account information and queries.
Facilitate problem resolution with specialized units.
Review and negotiate contracts with current and potential clients.
Source and prepare tenders/presentations for new business opportunities.
Ensure all client KYC/AML documentation is up to date.
Identify and manage risks associated with global custody services.
Act as a knowledgeable point of contact for new and existing clients.
Attend client meetings, AGMs, pitches, and make presentations.
Collaborate with client investment committees and fund secretaries to strengthen relationships.
Ensure custody reports are submitted to clients within SLA timelines.
Resolve audit matters for custody services clients.
Ensure billing and revenue collection for custody services rendered.
Uphold highest levels of integrity and ethical standards.
Education and Experience
University degree from a recognized institution.
Capital Markets Program Certification (CISI) – at least Level 1.
Trustee
Development Program Certification (TDPK).
Minimum 7 years’ banking experience in the financial sector.
3 years’ experience in bank operations.
5 years’ experience in relationship management (local/global custody services).
5 years’ stakeholder management experience.
3 years’ experience in business tender processing end‑to‑end.
Excellent problem‑solving skills.
Strong emotional intelligence.
Persuasion, management, and communication skills.
Strong organizational skills.
How to apply
For more information and job application details, see; KCB Bank Senior Relationship Manager Custody Services Jobs in Kenya
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