KCB Bank Manager Vooma Jobs in Kenya

KCB Bank Manager Vooma Jobs in Kenya


The Position:

  • Technology Service Delivery is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

  • The Manager Access Management is responsible in managing the identities, provisioning and deprovisioning of access rights of people within the organization. He/She shall be liable for managing day to day incidents and user’s support requests and ensuring that customer requests for access and profiles are completed in a timely manner. In addition, the role holder will manage the team providing 1st level support for the different bank applications.

    Key Responsibilities:

  • Management of Access Management team and the liaison person in dealing with system administrators on User Management.

  • Establish stringent access control management on user account creation, maintenance and termination on operating systems, applications and databases to ensure information systems security, integrity and confidentiality.

  • Ensure timely exits on all systems as per HR exit notifications.

  • Responsible for implementation of actions resulting from periodic user recertification exercises across the KCB group landscape.

  • Ensure all first level user management incidents are Investigated, diagnosed and resolved within the agreed timelines in the Service Level Agreement.

  • Provide input and feedback in gaps and enhancements to user Management of all mission critical systems and roles, automation platforms, and processes.

  • Escalating more complicated and technical problems to the 2nd level support within
    the Technology departments.

  • Ensures that daily status reports are compiled and continually modified to meet the needs of the business as well as reporting to senior managers on any issue that could significantly impact the business.

  • Define, create, and deliver user management appropriate documentation to the defined Technology team standards and ensuring that new procedures are documented in an efficient and timely manner and that suitable version control is employed.

  • Conduct research and development on new areas in identity/privileged access management and perform knowledge sharing with Technology Security team across the group.

    The Person:

    For the above position, the successful applicant should have the following:

  • Bachelor’s degree in Information Technology or related field from a recognized institution.

  • Qualifications in ITIL is required.

  • At least 3 years Technology experience with at least 2 years User Management experience.

  • Excellent interpersonal and communication skills.

  • Excellent planning, organization, problem solving and analytical skills.

    How to Apply

  • For more information and job application details, see; KCB Bank Manager Vooma Jobs in Kenya


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