KCB Bank IT Incident Management Specialist Jobs in Kenya

KCB Bank IT Incident Management Specialist Jobs in Kenya


  • Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies.

  • The holding company was set up to among other things to enhance the Group's capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group's operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.

    The Position:

  • The IT Incident Management Specialist will manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services. The main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible.

    Key Responsibilities:

  • Ensure Proper I.T service delivery through I.T Incident Management

  • Be accountable for the following processes – Incident Management, Service Request, Catalog management, Knowledge Management and Business reporting

  • Ensure all incidents are logged into the ITSM tool and workaround is provide if immediate resolution is not available.

  • Monitor all
    the changes in the technology environment to avert incidents.

  • Work closely with Change Management to ensure the environment is Stable.

  • Identify areas of automation in System monitoring.

  • Coordinate the Monitoring team and come up with Intelligent reports and trends for Management.

  • Provide continuous Improvement of I.T through branch visits, IT Service awareness and workshop trainings etc.

  • Continually measure the performance of the service providers and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.

    The Person:

    For the above position, the successful applicant should have the following:

  • University degree from a recognized institution preferably in Computer Science or Information Technology.

  • MCP / ITIL Certification.

  • 3 years’ experience in Technology with at least 2 years’ experience in Client Support and Office Automation.

    How to Apply

  • For more information and job application details, see; KCB Bank IT Incident Management Specialist Jobs in Kenya


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