KCB Bank Head of Central Operations Jobs in Kenya

KCB Bank Head of Central Operations Jobs in Kenya


Key Responsibilities

  • Develop plans for the achievement of Operational Excellence standards, Service and cost targets for Central Operations.

  • Optimize cost of operations through centralization of all non-customer facing and non-country specific operational processes and develop processes for cost sharing among business units.

  • Work closely with business units to ensure seamless services, identify process weakness, issues resolution, and implement appropriate solutions to improve centralized operations.

  • Develop standards, productivity measures and Service Level Agreements with business units to drive and monitor performance.

  • Develop and implement appropriate control processes to ensure that all elements of Operational risk, e.g. Fraud, Closure of Audit recommendations, are managed effectively across Central Operations.

  • Monitor, Report and Review levels of service delivery against agreed SLAs and drive process automation to achieve best in class transaction processing capabilities

  • Work with Internal Audit to identify the key risk parameters for consideration during audit planning, in order to ensure the monitoring and resolution, within agreed timeframe, of all audit exceptions.

  • Timely provision of accurate Management information for internal and regulatory requirements.

  • Compile and review on an ongoing basis performance figures/ statistics and monitor against targets/ budgets.

  • Provide leadership, Coach and Develop a high performing team.

    Experience & Expertise

  • Bachelor’s degree in Business related field.

  • Master’s degree in a relevant field.

  • Thorough understanding of Banking Law and Central Bank guidelines

  • Any relevant professional qualification will be an added advantage.

  • Minimum 10 years’ experience in Banking, 6 years of which should be in a Senior Management position within Banking Operations.

  • Sound understanding of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.

  • Experience in driving process, service and operational transformation.

  • Excellent people management skills with ability to attract, retain and motivate people

  • Experience in the service management of business operations, including process design, change management, measurement and improvements.

  • Experience in developing and evolving an organisation that interfaces with employees, vendors, functional business owners and technology.

  • Must have awareness of current business trend, risks, challenges and opportunities.

  • Excellent customer focus and orientation

    How to Apply

  • For more information and job application details, see; KCB Bank Head of Central Operations Jobs in Kenya



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