Kariba Sunset Villas Conference and Guest Room Services Officer Jobs in Zambia

Kariba Sunset Villas Conference and Guest Room Services Officer Jobs in Zambia


  • Reporting to the Lodge Manager, the Conference and Guest Room Services Officer will oversee the Lodge’s Front Office and Housekeeping operations.

  • He/she will be responsible for ensuring smooth processes and compliance in terms of guest relation, housekeeping and reservation standards. .

    Principle Accountabilities

    • Monitor all front office operations, including reservations, bookings and billing.

    • Oversee Housekeeping and laundry operations, including inspections of guest rooms, offices, conference rooms, public areas and grounds to ensure that all tasks are carried out thoroughly.

    • Provide supervisory guidance to Front Office, Housekeeping and Laundry staff.

    • Cost control in all areas of operation and manage cleaning materials and other consumables.

    • Maintain security of the Lodge and clients’ property in the guest rooms.

    • Act on customer feedback and other recommendations by taking corrective action.

    Candidate Profile

    The ideal candidate must possess the following requirements:

    • A full Grade 12 Certificate

    • A minimum of a diploma in Hospitality Management/ Housekeeping or its equivalent.

    • At least three (3) years experience of having worked in a similar capacity in the hospitality industry.

    • Excellent team player with well developed leadership and communication skills.

    • Self starter with the ability to work independently.

    • Knowledge of Microsoft Office.

    • Ability to give clear and concise instructions with a proactive work style.

    • Ability to work well under pressure and keep calm in difficult situations.

    • Knowledge of Quality Management Systems will be added advantage.

    How to Apply

  • For more information and job application details, see; Kariba Sunset Villas Conference and Guest Room Services Officer Jobs in Zambia

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