Kampala Capital City Authority Supervisor Client Care And Marketing Jobs in Uganda

Kampala Capital City Authority Supervisor Client Care And Marketing Jobs in Uganda


Minimum Qualification

  • Applicants should be Ugandans holding an Honours Bachelor’s Degree in either International relations or Commerce (Marketing Option) or Business Administration (Marketing Option) or Arts (Communication) or Marketing or Humanities or Leisure and Hospitality or any other related field from a recognized university or Institution, plus a minimum of a Postgraduate Diploma in the relevant field from a recognized university or Institution.

    Working Experience

  • Applicants should have a minimum of five (5) years working experience in either marketing or client care three (3) of which must have been gained at Senior Officer or Supervisory level in Government or from a reputable organization.

    Duties

    The incumbent will be responsible to the Manager Services, Protocol Management and Outdoor Advertisement for performing the following duties:-

  • Planning and coordinating development of the service charter of the Authority and coordinating the rollout in all the Authority Directorates.

  • Responding to and compiling a report on inquiries and complaints from KCCA customers in line with the guidelines and Corporate Objectives.

  • Designing a system for ensuring that Customer Care Standards are upheld uniformly through out the Authority.

  • Designing and reviewing distribution of the advertising and promotional items/programs of the Authority in line with the Authority’s objectives.

  • Designing, reviewing and implementing branding, advertising and promotional activities
    of the Authority.

  • Designing and monitoring implementation of regular market research and surveys as well as supporting implementation of corporate activities of the Authority that support the projection of its image.

  • Developing, reviewing and implementing a system of obtaining customer satisfaction levels, generating periodic reports and monitor implementation of follow up actions in line with the Authority’s strategy and the customer service standards.

  • Planning, monitoring and implementing customer service training/sensitization programmes for staff in line with the identified training needs, the customer expectations, the service charter, the training calendar and the Authority’s customer service strategy.

  • Managing performance and development of staff in line with the HR policy and the performance management guidelines.

  • Any other duties that may be assigned from time to time.

    How to Apply

  • For more information and job application details, see; Kampala Capital City Authority Supervisor Client Care And Marketing Jobs in Uganda


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