Kama Kazi Safari Service Manager Jobs in Kenya
Kama Kazi Safari Service Manager Jobs in KenyaKey Responsibilities: Develop a client and B2B marketing, sales and reservations strategy (with clear targets) for increasing channels of supply, widening geographic sources of supply, improving direct bookings, improving B2B and client relations. enhancing client and TO retentions and improving performance related commission structures and systems
Develop SOPs (e-handbook/how to) for how to reply to requests, how to convert requests, how to deal with potential difficulties – a cheat sheet on how and what to ask for and answer
Training of the sales/reservations staff on properties, sales and conversion tactics
Engage with properties to seek preferable prices and agreements. Look at properties which have a sustainability ethos and practise responsible tourism to add this to the portfolio
Keep up to date with all travel trends and use these for development
Implement a pre-intra and post sales process
Develop a client and B2B marketing, sales and reservations strategy for increasing channels of supply, widening geographic sources of supply, improving direct bookings, improving B2B and client relations. enhancing client and TO retentions and improving performance related commission structures and systems
Improve the quality of the offering and the client experience to enhance demand – by developing the offering/client experience further, including the standards and systems of the offering
Implement communications strategy
Developing offerings including curated guided safaris and 3rd party complimentary safari products
Improve client retention and repeat business.
Improve up-selling, side selling and date swapping to capture more $ per bednight and address displacement losses
Adjust/structure commissions structures to 3rd parties based on performance targets
Review and update minimum operating standards. Convert system into a training tool that is visual, understandable and accessible to staff
Implement monthly company management report Which now fold in targets, circulate report to team and hold monthly meetings in this regard
Provide consistent quarterly reports to the Directors and shareholders
Implement the GRANIT system fully and effectively
Help the Marketing manager to keep the CRM database populated and keep on top of the CRM system to make it more effective
Review all 3rd party agreements for ways to enhance performance, efficiency or reduce costs
Research (and in consultation with the Directors), pick properties to work with, visit properties where needed
Work with Booking Team to create itineraries for
Work with Booking Team on bookings and contact guests / agent when needed
Manage GRANIT, keeping data updated
Generate monthly reports
Data management: trends etc.
Determine what information needs to be promoted (itineraries, properties, experiences etc.)
Help with marketing (Facebook, Instagram etc.)
Manage platforms and websites that the service features on
Make sure the website is up to date
Updating and checking all brochures and write-ups
Work on building new business for the company
Identify key markets
Identify key destinations/properties
Outbound sales –
Develop a sales strategy
Implement sales strategy
A Degree/Diploma from a recognized institution
At least Five years of experience in the same capacity
Monthly Gross Salary: Kshs. 250,000 – 300,000 (Depending on Skills & Experience)
How to Apply
For more information and job application details, see; Kama Kazi Safari Service Manager Jobs in Kenya
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