Kama Kazi Community Manager Jobs in Kenya

Kama Kazi Community Manager Jobs in Kenya


Duties and Responsibilities

  • Adding value to the membership through referrals, connections, networking, and events
    Creating a warm and professional member experience

  • Increasing customer satisfaction and retention

  • Building a strong and vibrant community to encourage referrals.

  • Selling, and up-selling desk space and add-on services and extra memberships.You will do this through

    Member Admin

  • Conducting the on boarding process with new members

  • Communicating rules and regulations so that members are fully aware of the restrictions in the space

  • Enforcing Membership policies around termination, upgrading, use of space, terms, and conditions

    Community Building

  • Building member-member relations

  • Ensure member base is well-informed on space activities, member benefits

  • Promoting members to engage with community events

  • Actively seek ways to improve the member experience; maintaining the space vibe

    Customer service and Retention

  • Member onboarding on space activities, rules and operations, and benefits

  • Actively responding to survey feedback in cases of negative feedback

  • Conducting quarterly check-ins – actioning feedback, knowing when to escalate issues and how to push for upgrades in
    packages.

  • Managing any service, space and maintenance issues affecting members, seeing through to completion.

    Key for this role – we’re looking for someone who is:

  • Smart, analytical and can make good decisions when dealing with customer requests and complaints

  • A people-person – you have to love dealing with people and have a genuine interest in helping

  • Can talk to people from different backgrounds with ease – very good communication skills

  • Motivated by challenges and pushes to solve problems independently.

    How to Apply

    For more information and job application details, see; Kama Kazi Community Manager Jobs in Kenya

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