Kama Kazi Community Manager Jobs in Kenya
Kama Kazi Community Manager Jobs in KenyaDuties and ResponsibilitiesAdding value to the membership through referrals, connections, networking, and events
Creating a warm and professional member experience
Increasing customer satisfaction and retention
Building a strong and vibrant community to encourage referrals.
Selling, and up-selling desk space and add-on services and extra memberships.You will do this through
Conducting the on boarding process with new members
Communicating rules and regulations so that members are fully aware of the restrictions in the space
Enforcing Membership policies around termination, upgrading, use of space, terms, and conditions
Building member-member relations
Ensure member base is well-informed on space activities, member benefits
Promoting members to engage with community events
Actively seek ways to improve the member experience; maintaining the space vibe
Customer service and Retention
Member onboarding on space activities, rules and operations, and benefits
Actively responding to survey feedback in cases of negative feedback
Conducting quarterly check-ins – actioning feedback, knowing when to escalate issues and how to push for upgrades in packages.
Managing any service, space and maintenance issues affecting members, seeing through to completion.
Key for this role – we’re looking for someone who is:
Smart, analytical and can make good decisions when dealing with customer requests and complaints
A people-person – you have to love dealing with people and have a genuine interest in helping
Can talk to people from different backgrounds with ease – very good communication skills
Motivated by challenges and pushes to solve problems independently.
How to Apply
For more information and job application details, see; Kama Kazi Community Manager Jobs in Kenya
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