JW Marriott Nairobi – Guest Experience Expert (Butler) Jobs in Kenya



JW Marriott Nairobi – Guest Experience Expert (Butler) Jobs in Kenya; JW Marriott Nairobi is seeking a polished, discreet, and service‑oriented Guest Experience Expert (Butler) to join its Front Office Team. The role involves anticipating guest needs, coordinating personalized services, and providing attentive support throughout the guest journey. From arranging special requests and in‑room experiences to ensuring seamless communication and service delivery, the Butler will create memorable stays that reflect the brand’s elevated standards and luxury hospitality values.

Key Responsibilities

  • Deliver personalized, intuitive service to guests.

  • Anticipate guest needs and coordinate tailored experiences.

  • Arrange special requests and in‑room services.

  • Ensure seamless communication and service delivery.

  • Uphold luxury hospitality standards and brand values.

    Qualifications & Experience

  • Diploma or Degree in Hospitality Management or related field.

  • Previous experience in luxury hospitality or guest services.

  • Strong communication and interpersonal skills.

  • Discretion, professionalism, and attention to detail.

  • Ability to deliver exceptional guest experiences.

    How to Apply

  • Send resume to: mhhrs.nbojw.careers@marriott.com

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