Jumia Regional Vendor Journey Manager Jobs in Kenya

Jumia Regional Vendor Journey Manager Jobs in Kenya

Who we are

  • Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.

  • JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

  • With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

    Main Responsibilities

    • Map the end-to-end vendor journey with a view to position Jumia as the most preferred vendor partner for e-commerce and on-demand services.

    • Proactively identify vendor pain points through a culture of deep dive to ensure appropriate improvement initiatives can be activated.

    • Identify opportunities for automation and optimization such as vendor self-service, automation of vendor experience agents and
    criteria for delisting.

    • Continuously enhance product quality through regular reporting of metrics such as out of stock, drop off and return pick up service level agreements.

    • Create a knowledge-centre to ensure navigation of critical information on vendor centre and a one-stop shop for vendor communication tools.

    Required Skills & Qualifications

    ● A Bachelor’s degree in business management, engineering, or social sciences.

    ● 3 - 5 years of operations experience in a similar capability; with experience in process mapping and project management.

    Expected personal skills:

    • Demonstrated ability to problem-solve and deep-dive on complex challenges, leveraging on data as a key parameter for decision-making.

    • Extensive experience in process-mapping and work-flow management in an operations-centric setting.

    • Stellar project management and execution skills to navigate project milestones end to end.

    • Strong influencer, leveraging on clear and concise communication to manage relevant stakeholders in operations, marketing and commercial that holistically shape shopping experience.

    How to Apply

  • For more information and job application details, see; Jumia Regional Vendor Journey Manager Jobs in Kenya

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