Jumia Regional Vendor Journey Manager Jobs in Kenya

Jumia Regional Vendor Journey Manager Jobs in Kenya

Who we are

  • Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient, and affordable online services to
    consumers, while helping businesses grow as they use our platform to reach and serve consumers.

  • Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates
    transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

  • With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

    Main Responsibilities

    • Map the end-to-end vendor journey with a view to position Jumia as the most preferred vendor partner for ecommerce and on-demand services.

    • Proactively identify vendor pain points through a culture of deep dive to ensure appropriate improvement initiatives can be activated.

    Identify opportunities for automation and optimization such as vendor self-service, automation of vendor experience agents and criteria for delisting.

    • Continuously enhance product quality through regular reporting of metrics such as out of stock, drop off and return pick up service level agreements.

    • Create a knowledge-centre to ensure navigation of critical information on vendor centre and a one-stop shop for vendor communication tools.

    Required Skills & Qualifications

    ● A Bachelor’s degree in business management, engineering, or social sciences.

    ● 3 - 5 years of operations experience in a similar capability; with experience in process mapping and project management.

    Expected personal skills:

    • Demonstrated ability to problem-solve and deep-dive on complex challenges, leveraging on data as a key parameter for decision-making.

    • Extensive experience in process-mapping and work-flow management in an operations-centric setting.

    • Stellar project management and execution skills to navigate project milestones end to end.

    • Strong influencer, leveraging on clear and concise communication to manage relevant stakeholders in operations, marketing and commercial that holistically shape shopping experience.

    How to Apply

  • For more information and job application details, see; Jumia Regional Vendor Journey Manager Jobs in Kenya

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