Jumia Nigeria Vendor Promise Analyst - Jumia Jobs

Jumia Nigeria Vendor Promise Analyst - Jumia Jobs


Job Objective

  • The Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.

  • This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.

  • This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.

    Responsibilities

  • Analytics: Analysis of vendor-centric key performance indicators and vendor NPS to ensure high-quality vendor experiences.

  • Communication Design: Develop clear brand messages in all communication pieces, designs and produce materials such as posters and handbills.

  • Product improvement. Proactively search for new vendor-related features on the platform which could improve a seamless vendor experience.

  • Scalability and growth. Take on new opportunities like launching a new project.

  • Support. Manage day to day queue management issues arising from various departments across the firm.

  • Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow.

  • Auditing and monitoring of processes, queues, hubs and order placement.

  • Interacting with vendors via Email and Calls using working tools such as Salesforce and Xcally to resolve issues.

  • Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials.

    Qualification & Experience

  • B.Sc degree.

  • Good knowledge of Jumia processes.

  • Minimum of 2 years’ experience working in a fast-paced corporate environment
    preferably in a similar role but not essential.

  • Excellent Numerical, Analytical and Communication Skills.

  • Knowledgeable in either Salesforce and excellent use of excel would be an advantage.

  • The capacity to develop and document procedures and workflows.

    We Offer

  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

    How to Apply

  • For more information and job application details, see; Jumia Nigeria Vendor Promise Analyst - Jumia Jobs


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