Jumia Key Account Manager - Jumia On-Demand Services Jobs in Kenya

Jumia Key Account Manager - Jumia On-Demand Services Jobs in Kenya


  • Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.

  • With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

  • With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

    About The Role:

  • Jumia Food is Africa’s premier online food ordering site that allows consumers to conveniently order products of their choice from their preferred restaurants, supermarkets or stores and have them delivered straight to their home / office in under 30 minutes.

  • In your role you will be a member of our account management team and be responsible for managing relationships with a range of Jumia Food vendors. You will help develop our offering to restaurants and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills.

  • We are looking for a true relationship builder who is passionate about Jumia Food and enjoys interacting and negotiating with partners.

  • Own partner relationships, leading co-marketing efforts to drive awareness and activation,
    and ensure operational excellence.

  • Onboard new partners on our platform by providing them all the necessary tools and information to start working.

  • Improve operational efficiency of our partners by making sure we always deliver the best service to our customer.

  • Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM.

  • Track and reporting of performance metrics.

  • Get feedback from our partners and translate it into product, marketing and operations improvement.

    Key Responsibilities

  • Onboard new partners on our platform and provide them with the right tools and training to get started.

  • Leverage on relationship skills to build relationships with vendors that will lead to growth Jumia On-Demand Account Manager.

  • Support your porftolio of vendors with marketing efforts to drive awareness and activation and to ensure operational excellence.

  • Be an advisor to partners and support them in improving their business through KPI analysis.

  • Get feedback from our partners and translate it into product, marketing and operations improvements.

  • Maintain good relationship between Jumia Food business lines and our partners.

  • Track and reporting of performance metrics.

    Required Skills & Qualifications

  • 3 years of experience in Account Management and/or Business Consultant, preferably in FMCG, food-hospitality or on-demand delivery industry.

  • Problem solver, perfect written and spoken communication.

  • Customer obsession.

  • Proactive, driven, organized, and obsessed with details.

    How to Apply

  • For more information and job application details, see; Jumia Key Account Manager - Jumia On-Demand Services Jobs in Kenya


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