Jumia Growth Hacker - CRM Jobs in Ghana

Jumia Growth Hacker - CRM Jobs in Ghana


  • Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay.

  • The marketplace helps millions of consumers and sellers to connect and transact.

  • Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.


    Main Duties & Responsibilities:

  • As a Local Growth Hacker for Jumia, you should handle these responsibilities:

    Daily Task management

    ● Drive experimentation on different communication and segmentation to drive the most relevant content for each user by using data mining and SQL

    ● Run experiment analytics to get the performance and identify similar users to scale up for the entire user base

    ● Own local logics / experiments library, conduct recurrent checks and analysis and suggest improvement ideas

    ● Drive channel performance through data analysis and content testing in order to improve engagement (visit%) and conversions (orders%) by segment and prevent users from opt-out and uninstall

    Projects Management

    ● Work on new projects with Central Growth Team to:

    ■ optimize and improve CRM channels’ performance

    ■ automate the execution part

    ■ include more logics to have better segmentation and more personalization on our communications

    ■ improve models’ decisions by supporting data scientists

    ● Drive transition of these projects



    Tier 1/2 Event Management

    ● Own the planning and execution

    ● Follow up to make sure all ETAs are respected and that
    all is clear to everyone

    ● Review communication plan

    ● Drive daily performance during the event to assess the situation and elaborate action plan to correct the performance if needed

    Skills Required

    ● Must Have

    ● Bachelor's degree in Computer Science, Analytics or Engineering

    ● Growth hacking mindset

    ● Proficiency in English and MS Office (especially Excel)

    ● Intermediate knowledge of data querying (SQL)

    ● Self-motivated and able to work with cross functional teams

    ● Nice to Have

    ● Proficiency in SQL

    ● Intermediate knowledge of HTML

    ● CRM experience or a relevant marketing experience driving communication channels

    ● Experience in building predictive models using machine learning

    We Offer:

  • A unique experience in an entrepreneurial, yet structured environment;

  • The opportunity to become part of a highly professional and dynamic team working around the world;

  • An unparalleled personal and professional growth given the challenges that we propose you to take.

    How to appy

  • For more information and job application details, see; Jumia Growth Hacker - CRM Jobs in Ghana



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