Jumia Customer Relationship Manager Jobs in Nigeria

Jumia Customer Relationship Manager Jobs in Nigeria



Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

As a Customer Relationship Manager, You must have a pioneer mindset, ambitious, hardworking and have a deep-rooted understanding of CRM strategy and execution. You strongly believe in constantly testing new ideas, to innovate and optimize. You are flexible and forward thinking who easily connect with new people.


Responsibilities


  • Manage the overall marketing strategy on how Jumia communicates every day the commercial planning to its consumers to generate sales, increase engagement and boost loyalty.
  • To define an operational roadmap of marketing communications accordingly to the Commercial Planning input coming from commercial team and from Customer Insights.
  • Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
  • Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
  • Analyze daily performance and make decisions accordingly:
  • Report performance to senior management on a regular basis explaining why and how.
  • Inspire the wording content for all the communications accordingly to market innovation, Jumia brand guidelines and knowledge of marketing.
  • Earn the love of our customers by being relevant at each step of communications content making.
  • Lead and coach team members to grow their skills
    and ownership.
  • Demonstrate a capacity to propose innovation to set up.
  • Coordinate with different departments to make sure high-quality content production and campaign generation.


    Requirements


  • Degree in Business, Marketing or related field
  • 3+ years’ experience with a solid foundation in Digital or CRM project management
  • Excellent communication skills both verbal and written in English
  • Advanced level of computer literacy in Microsoft Office packages & HTML
  • Fast learning ability and accurate attention to details
  • Systematic and methodical approaches
  • Ability to organize and prioritize tasks Self-motivated and result driven


    How to Apply


    Interested and qualified candidates should apply online by 5th July, 2019


    For more information and job application details, see; Jumia Customer Relationship Manager Jobs in Nigeria


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