Jumia Customer Loyalty Advisor Jobs in South Africa

Jumia Customer Loyalty Advisor Jobs in South Africa


  • Zando was founded in 2012 and since then has grown exponentially to become South Africa’s biggest online fashion store.

  • Zando forms part of the Jumia Group, the leading e-commmerce platform in Africa.

  • With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live.

  • Zando.co.za and Jumia.co.za are South Africa’s top online shopping destinations for fashion, homeware, accessories, and so much more! We are looking for top talent to join our team of passionate and dedicated individuals in changing the digital landscape and building the best eCom business in Africa!

  • We are looking for an individual with a love for fashion and a customer-centric attitude. This role requires a tech-savvy individual, with great communication skills in order for you to keep up with the evolving e-commerce landscape.

    Ideal Profile:

  • Customer-centric attitude

  • Strong communication skills

  • Excellent English written skills

  • Problem-solving ability

  • Conflict Handling skills

  • Good time management skills, showing the ability to manage self and prioritise tasks

  • Assertiveness
    in handling customer queries

  • Ability to handle pressure

  • Demonstrate commitment to "live" the corporate values, which are: deliver customer satisfaction, lead completely, go the extra mile, be adventurous, open-minded and creative, create a fun and positive team spirit and embrace and drive change

    Education and knowledge:

  • Grade 12 Certificate

  • Computer Skills - MS Office

  • Knowledge of e-commerce and online shopping

  • Understanding of retail is advantageous

    Experience:

  • 6-12 months customer service environment

  • Call center experience would be advantageous

  • Written customer contact experience

  • Your complete application should include your CV, availability and salary expectations.


  • For more information and job application details, see; Jumia Customer Loyalty Advisor Jobs in South Africa



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